Show:
RULES
WORKSHOPS
CUSTOMER SERVICE
POLICY
BEST PRACTICE
100
The general standard for appropriate footwear at the wall
What are close toed shoes (w/ heal strap)
100
Workshop designed for new climbers to learn how to tie basic knots and perform a belay with an ATC
What is Rock 1
100
When on shift, the appropriate work uniform is
What is Red/Gray shirt and name-tag
100
You can play music at the wall as long as the following is not happening (2 correct answers, must get both for points)
What are workshops/lead climbing
100
The belay method that we use at our wall
What is PBUS
200
Patrons must do this at the wall computer every time before climbing, unless they are a guest
What is signing in
200
A suggested practice to occupy time before the lead workshop
What is pre-work
200
When a patron is spraying beta at a new climber, you should....
What is politely remind them that it is rude to give beta unless it is requested by the climber
200
These people are eligible for skill checks (renewals) on Top Rope certification
Who is anyone who has previously held a belay card with us
200
Type of music that should be avoided at the wall
What is explicit music.
300
Something a patron must remove before climbing, typically made of softer metals
What is Jewelry (or Ring, Necklace, Bracelet)
300
Patrons must take this workshop before being allowed to belay at our wall
What is Rock 1
300
A new climber comes to the wall, and looks like they need help. You should greet them, and then...
What is introduce them to the wall, explain how it works, help them put on their harness
300
An acceptable way to pass time at the wall when there are no patrons
What is climbing on shift
300
The unorthodox methods for managing the tail of a figure 8 that are not considered acceptable at the wall.
What is Yosemite tuck/Finish knot/Safety knot
400
A personal piece of gear that patrons are not allowed to use at our wall
What is a belay device/ATC
400
If a climber is proficient in Lead Climbing and is able to demonstrate this ability without critical errors, they can avoid the workshop by ______
What is Testing Out
400
You experience a patron using excessive foul language, and telling off color jokes.
What is Intervene/ Remind them to respect other patrons and keep it PG at the wall
400
Your personal electronic devices and books should go here during your wall shift
Where is the back/the office/your cubby/your mailbox/etc.
400
On the weekend, a parent brings their 2 children in to climb. While the kids are climbing, the parents must...
What is stay at/near the wall (we are not a daycare)
500
A patron has just walked by the sign in area without signing in, they attach their personal belay device and their climber ties in with an inappropriate knot, and you are currently on belay, what do you do?
OPEN ENDED. Answers like "ask them to hold off, and make another staff member aware of it" will be considered correct
500
You encounter an agitated patron who doesn't want to do any of the lead work or take the workshop, because their friend taught them last weekend. The best way to handle this is
OPEN ENDED. Answers like "explain to them that the workshop or testing out is a requirement, and consider having them discuss it with Jarrad" will be considered correct
500
A patron requests to test out/ take the skill check test for top rope belaying. During their test they appear to have just watched a Youtube video and are winging it. The correct response is to
OPEN ENDED: Answers like "grab the brake rope if someone is on the rope, and then ask them to lower the climber. Once the climber is on the ground, point out that they are making a lot of critical errors and will have to take the workshop to move forward" will be considered correct
500
You observe a co-worker using their phone on shift, you should.....
OPEN ENDED: Answers like "remind them it is not good customer service, or that it is inappropriate" will be considered correct
500
You witness a patron using an alternate belay method, and they are currently belaying somebody. You should
OPEN ENDED: Answers like "Grab the brake end of the rope, and tell them who you are. Then tell them that you are going to be on back up while they lower somebody so you can correct their belay technique" will be considered correct