POLICIES
Your feet must follow this one golden rule, or risk sliding into a shortened shift.
What is wear non-slip shoes
If you’re not clocked in but already loading ranch flights, congrats—you’re donating your time! Always remember to do this first.
What is clock in?
When chaos breaks out, someone calls out, the fryer explodes, and a raccoon somehow makes it onto the patio—this fearless leader is who we turn to (names)
Who is Danielle (GM) or Scott (AGM)
A guest's glass should never hit empty. Refills should be offered before this moment of thirst-related despair.
What is the drink is half empty
This gooey, garlicky appetizer is basically a socially acceptable way to eat an entire loaf of bread and call it “sharing.”
What is Cheesy Garlic Bread
Show up late, ghost us for three shifts, or try to start a mutiny—and you might skip straight to this ‘you're outta here!’ phase.
What is immediate termination?
The only acceptable reasons to take a break are 1) you're pulling a double or 2) you’ve been abducted by aliens. Which one is actually in the handbook?
Pulling a double
Like a delicious dysfunctional family, this restaurant group includes the sporty sibling that loves wings and whiskey, and the barbecue cousin who shows up late but brings the best brisket in town.
What the Wood and Iron Gameday Restaurant and the Flyin Pig
If a guest's pizza arrives looking like a crime scene, you may want to fix it. But unless you want to join the unemployment line, never do this without a manager.
What is comp or void an item?
This salad walks into a bar wearing bleu cheese, bacon, and a balsamic glaze. It’s not here to play—it’s here to wedge itself into your heart
What is the wedge salad?
While posting about our delicious garlic bread on the gram is encouraged, doing it on shift violates which policy.
What is the cell phone policy?
You’re feeling woozy, coughing like a haunted house actor, and still plan to work? You’d better be doing this instead
What is contact a manager, as soon as symptoms arise?
We aim to exceed this H-word daily—hint: it’s not “hot honey,” but it might be the reason guests keep coming back.
What is hospitality?
Table set-ups should be tight, clean, and stocked. Salt, pepper, silverware, and this overlooked MVP must always be present.
what is the menu?
This pie settles no arguments but features both sliced and crumbled sausage—because apparently, sausage can have an identity crisis
What is The Great Debate?
Show up in fuzzy slippers, vape by the tea machine, and forget your apron—and you’ll be sent home faster than you can say this. (two part answer)
What is the uniform and smoking policy?
Whether you’re slinging pies or just here for fries, discount procedure says: 50% off when you’re clocked in, and this smaller bite when you’re off the clock or visiting one of our other fine establishments.
What is 25% off?
Whether you're helping a guest or covering a coworker’s shift, this “T-word” is the pizza dough that holds the workplace together.
What is teamwork?
If a guest mentions an allergy, this is not the time to guess or say “you should be fine.” Instead, follow this protocol. List steps
What is the allergy SOP? Alert manager, code, ticket, communicate with kitchen.
These egg rolls are the only ones on the menu with Philly roots and a queso sidekick. They may sound classy, but they party hard
What are cheesesteak Eggrolls?
Whether you’re overpouring wine for a tip or sneaking fries like a raccoon in the night, this one-word policy will bite you back—hard.
What is theft?
Even if you pop up like a champ after an Olympic-level dish pit slip, company policy still says to do this before grabbing another pizza.
What is report injury to manager
Whether you’re rocking the expo line or dropping off drinks, this value reminds us we’re all here to deliver this consistent guest experience.
What is quality service?
Following this routine won’t tone your abs, but it will tighten up service by keeping the floor in check at service expo station, the guests happy in your section, and the chaos to a minimum,
This pizza's name is an offer you can’t refuse—and includes capicola, marinated tomatoes, fresh basil, and a sesame crust.
What is the Gabagool?
The only time “I forgot” is a solid excuse is when it’s about your Netflix password—not this two-week deadline for time-off requests.
What is the time off request policy?
This detailed procedure protects you, your coworkers, and the ranch supply: it involves gloves, sanitizer buckets, and 200ppm test strips.
What is sanitizing station setup or opening prep protocol?
These two legends turned wings, whiskey, and wood-fired dreams into a restaurant empire—one spreadsheet and smoked brisket at a time.
Who are our owners Kevin McGrath and Steve Rogge?
This “Fantastic Five” doesn’t fight crime—but they do prevent awkward guest experiences when followed consistently. What are the 5 focus points?
Greeting, Take Order, 2 minutes 2 bites, teaser, and present check
It’s not the only pizza with bacon. It’s not the only one with cheddar jack. It’s not even the only one with a garlicky white base. But it is the only one bold enough to throw crispy chicken, chives, and Southern Cane BBQ on top—and still pretend it’s not showing off.”
What is the Crispy BBQ Chicken Pizza?