Org Status
Scheduled, Past Due, Unscheduled and Rescheduled
What are the workable statuses?
Invalid Contact
What is Pend 4
Holding longer than 3 mins
What is hold time exceeded?
Notating everything that happened on the call including pending or escalating if needed
What is documenting all workable statuses correctly?
Site is requesting $5 per page
What is payment?
Provider package has never been sent and no notes are in chartfinder.
What is an unscheduled org?
Chronic Rescheduling
What is Pend 2?
Spoke with Decision Maker
Attempting to speak with the person who will fulfill the request.
What is attempting to speak with a live person to fulfill the request?
Site states they use a 3rd party copy service/vendor.
What is a copy service?
Provider package has been sent but the completion date has NOT expired.
What is a scheduled org?
The member does not verify and provider not does practice anywhere else.
What is Pend 11?
Dead Air on call
What is no answer--line just rings?
Stating the call is recorded.
What is Did the agent state the call is being recorded?
Site states they have sit in invoice multiple times and has been approved for payment.
What is payment inquiring?
Provider package has been sent and the completion date has expired.
What is a Past Due org?
Site refusing to send charts
What is Pend 2?
Site uses Datavant
What is Ciox Embedded?
Asking the site should you attention the request to anyone
What is confirming the POC for future inquiries?
Site states they sent in the charts 2 days ago and provides all supporting details
What is a Chart Chase?
Provider package has been sent, site attempted to send in charts. We only received 1 page with demographics and no medical notes.
What is a rescheduled org?
Past due site has been called 5+ times with no chart completion
What is Pend 18?
First person verifies all information and confirms commitment date but states to attention request to someone else.
What is Spoke with Non Decision Maker?
Providing the completion date, chart count and retrieval method at the end of the call.
What is closing the call?
Sites states the provider practices at 6 different hospitals.
What is escalating for location of care?