Monday
How many calls are we required to make on today?
no set number, ALL initial attempts.
New day, new opportunities. What should I do 1st?
Trick question, we have to clock in
I completed TU for PT 66% and above, no success. How many Reps do I attempt?
2 rep's top 2 numbers a piece
True or False:
I haven't spoke to a PT all week and they are not in my area. I can submit a D2D request in the D2D chat.
FALSE
I have a patient that I've called all week with no answer and was unsuccessful. What is the updated care plan status?
retire, unable to reach
True or False
I'm not required to change the care plan status on today?
False
True or False:
I have to open the case load sent by my supervisor (on Monday) before working.
False; every PT assigned should have a future task, unless enrolled.
I need to request off/call out
or
I need more PT's
who do I ask?
Supervisor
I spoke with a PT who requested mailing, what to do first?
1st - offer D2D (PT declined)
Put in mailing request and verify address
I have a PT that I spoke with on Tuesday and have been unable to reach since, what is my next step?
Final attempt, then retire if unsuccessful
True or False:
Green means Go
Yellow means Go
Red means STOP
False .. Trick question
We only have Green and Red now lol
Unsuccessful in speaking with PT. What is next?
TU
When do I utilize my senior?
When I have a question about outreach process
Mailing request:
What is the mode?
Who do I assign it too?
Internal communication
Lataza S.
I would love to share a family photo with the team or just a funny story. In which chat would you share?
D2D chat / Water Cooler Conversations
What are 3 things a COS is supposed to verify before making our initial call?
Program, Owner, and Eligibility
I spoke with a PT rep, and they informed me the PT is unavailable. What is my care plan status?
Outreach: Temporarily unavailable
I have PT's in my area that I haven't spoken too yet. What is my future task?
Unscheduled D2D
My PT is not in my area but is unable to complete the EB. They agreed to have someone come out ... What's next?
Gather a few dates/times frame the PT is available. and Type request in D2D chat.
Before placing a PT in handoff, what is 3 things that a COS has to verify?
Consent is uploaded with completion date
All notes are put in (with flavor of call)
OS Handoff/Patient Details page is completed (such as: Contact Information/Emergency Contact/Additional Notes)
OH NO! my PT did not answer on today .... what do I do next?
Add a future task for tomorrow, 2nd attempt/SMS
OH NO, 8x8 is not working. what to do?
Notify your supervisor
Put in a tech ticket and make sure to share ticket with your supervisor
I called 8 numbers 66% and above for my PT, all unsuccessful. What is my PT focus time?
24 min
What do you need to have when completing D2Ds? (5 answers)
charged tablet / ID tag / Flyers / Door tags / paper copy consent
It's Friday, end of your 8-hour shift. What to do next ..
Clock out!
enjoy your weekend