XUMO
The amount of free XUMO devices customers can have per account
What is one ?
The names of all 10 current available TV packages
What is TV Select, TV Select Signature, TV Select Plus, Mi Plan Latino, TV Choice 15, TV Stream, TV Stream Latino, India View Stream, India View Stream Plus, Limited Basic
The process when calling outbound or inbound calls when customers are having internet issues (sudden outage, equipment not set up) and they have pending XUMO devices
What is check AgentOS for any alerts, troubleshoot equipment/set up equipment, get internet connectivity, set up XUMO device, claim activation
The consolidation of companies that make up Charter Communications
What is Charter, Time Warner Cable, and Brighthouse Networks?
The items in the XUMO self install kit
What is a Xumo Stream Box, remote control, power cable, HDMI cable, and Quick Start Guide
Name all of our current Seamless Entertainment Apps
What is AMC+, Disney+Hulu, ESPN, FOX One, HBO MAX, Paramount +, Peacock Premium, Tennis Channel, VIX
The process when customers self activate XUMO devices
What is check Navigator for usage. If there's usage, cannot claim/ do not dial. If no usage, call customer, turn on XUMO/ STVA, exit to live, gain streaming activity, claim activation?
The month and year our department was formally created
What is January 2021?
The amount of XUMO devices customers can order and the amount of devices we can ship to customers
What is 25 devices and ship 4 devices at a time?
The number of compatible devices customers can live stream STVA on a single account OOH
What is 3 devices?
The information never to be provided on calls or notated on accounts
What is DOB, pin, account number, bill to address, security code, email address, IMEI, telephone number, email password (before reset), payment details (banking/credit information), AH name
The date of the first SAO Connect
What is March 27th, 2026?
These types of locations are not eligible for Bulk XUMO devices
Who is Senior living facilities, assisted living facilities, RV Parks, and Marinas
This item starts clocking after original XUMO purchase is added to the account
What is Purchase Price for Service Fee Model?
One of the main requirements when setting up XUMO
What is a valid email address?
The number of Outreach leadership not from San Antonio
What is 6?
These items are free with all of our TV plans
What is HD, On Demand, STVA?
The steps for handling deceased customer accounts
What is create UCM ticket (account mgmt, deceased customer handling), enter in person's info, select either account takeover/disconnect, save issue. Inform person that that our dedicated team will contact them via phone call.
The name of our top performance club
What is the Circle of Excellence?
Scenarios when customers must return Service Fee Model
What is disconnecting Spectrum Internet, disconnecting all services from Spectrum (cancel subscriptions purchased through XUMO)?