OT
The button you should use if a guest does not want a sauce
What is "No Cond."
The manner in which we should greet every guest
What is "by name".
When do you park cars?
Immediately
The founder of Chick-fil-A. Bonus points if you can give the year CFA was founded.
What should order takers do before coming inside?
Clean up cups and menus, turn off heaters and lights.
Name 2 activities that are not allowed at Cash Cart.
-Netflix/Phone usage/charging
-Notes or doodling
What is a visual difference between a van and an SUV
A van typically has sliding doors.
The award for a store increasing sales increase goal set by corporate
What is the Symbol of Success Award
When the line gets too long, that it makes a guest think twice or will persuade them not to come through. What is this area called?
Danger Zone
If the line is temporarily stalled, for whatever reason, what should you do with the guest that is next to you?
Engage with the guest. Use talking points.
What does HEARD stand for?
H-Hear
E- Empathize
A- Apologize
R- Resolve
D- Delight
What is the number one food borne illness, and how do we prevent it?
Norovirus. Wash your hands after using the restroom. Let's learn some fun facts about this disgusting disease!