Financial
I can't afford it.
I don't want finances to be the thing that stops you from getting help. What can you afford?
What does your budget for treatment look like?
I want to spend time with my family over the holidays. I'll get help after.
How have holidays been previously?
Give your family the gift of recovery. The best gift you can give your family is a sober "you".
Celebrating the holiday later once you've completed treatment can be incredibly meaningful because you will get to actually enjoy it.
If the roles were reversed and you were talking to someone you love, would you want them to get help now?
Would you prolong a necessary medical procedure for the holidays?
Treatment might be more expensive after the holiday when your OOP resets. I may not be able to guarantee a space at that time either. Let's get you in now.
I'm planning on admitting in one to two months. I don't want to miss my daughter's birthday.
You and your daughter could celebrate her birthday after treatment. It may be more meaningful because can show up for her as a parent in the ways you want to when you are sober/in recovery.
Depending on age: She's so little right now, she's not even going to know that you weren't there for her birthday. But YOU will remember being there and not being clean/sober.
It's too far away.
It can be beneficial to get some physical distance from your environment and outside influences that aren't encouraging your recovery.
Is your community mixed? I don't want to be around people who aren't struggling with the same thing as me.
Being in a mixed milieu can be extremely beneficial. In life outside of treatment, you will be surrounded by people who may not understand or be going through the same things as you. This will give you opportunities to work through behaviors that may trigger you in preparation for home life.
Out of network is a lot of money.
While this may be a little more than your in network rates, this also is an investment in your life. I'd rather go to a program that was the right fit for me versus finding the cheapest option.
You also pay for out of network benefits so you might as well take advantage of the opportunity to use them!
I already have a planned trip/activity that I paid for. I'll admit after that.
You reached out to us prior to your trip for a reason. This is a chance to invest in yourself and in your recovery. Let's work off the bravery and courage you have now. Think of how much more enjoyable your trip will be when you are in recovery.
Have you looked into rescheduling the trip? The actual cost of addiction will be more expensive than just cancelling the trip.
That's a big risk to take to travel and not have the appropriate resources to help you should something happen.
How have trips like this gone in the past?
I want to try and finish out the school semester (since it just started) before I go to treatment.
You can always come back to school but I would hate for you to miss out on an open spot in the program because you waited. I can’t guarantee we will have a space in the program then. You may also need a higher level of care at that point (for ED/MH pts).
You already said your grades were going down the drain and that school is tough on you. Let's see what we can do to get you in and feeling better. These symptoms aren't going to get better on their own.
I would suggest connecting with a school counselor to see if they can work with you. Some schools are flexible with students considering the circumstances.
My family wants me to be closer to them so they can visit more frequently.
What do YOU want?
The good news is we can do virtual visitation! AND on top of that it might be helpful to have a little bit of physical distance (distance makes the heart grow fonder!)
I don't want to be in a co-ed program.
In life outside of treatment, you will likely be around people of different genders. It can be helpful to sort through triggers while you have our support in treatment in preparation for the world outside of treatment.
Private pay is too much. I can go somewhere that's covered by my insurance.
Private pay can be a really great option. With insurance you're dealing with strangers determining when you are ready for a step down but with private pay, your length of stay is dictated by you and your treatment team, based on what is right for YOU.
Choose a program that is right for you versus less expensive.
I need to do my laundry before I get scheduled. I'll call you when I'm ready.
We have laundry machines here at the facility, so bring what you've got and we'll get it taken care of. There will always be a reason to not get help now. Let this moment be your new beginning! Plus, I don't want you to miss out on a spot in the program due to something that we can solve.
I have to start in RES? I was hoping to do IOP or PHP.
In your prescreen we talked about these behaviors-these are concerning and aren't going to get better on their own. It's beneficial to start with a strong foundation in RES and then we can always step you down quickly.
If this continues to be an issue-we can always reach out to the team to see if ethically we could start at the lower level of care and then step up if needed.
I'm scared it's too close to home. I can just leave when things get tough.
Having the support of your family and outpatient team nearby might help you more than having that physical distance. When you are in real life, you can’t just up and move at a moment’s notice. Let’s focus on facing that head on here where you’ll have your family, outpatient team, and our support to get down to the root of that.
Your online reviews are terrible.
Remind yourself: They still called, they wouldn't have called if reviews were a dealbreaker for them.
What specifically was concerning to you?
We take our reviews seriously and are always working to adjust things so we can meet our client’s needs. Negative things can happen at any program but what matters is what is done to respond and change from the situation.
We work with hundreds of clients every year who have GOOD experiences too. Every industry is going to have people who feel they didn't have the best experience. What you don't hear about are the hundreds of clients who DO have a good experience and go on to be the best version of themselves.
Trust the professionals who sent you our way! These are the people who know you best versus a stranger online.
I’m happy to set up a tour for you so you can see the program for yourself and make your own judgement call.
I will come in a couple weeks when I have more money.
There's never a perfect time to get treatment and if we make it about money, you may never reach a point where you feel comfortable coming in. You called now for a reason. Trust yourself and don't let this be the thing that stops you from getting the care that you need and deserve.
Before I schedule, I have questions about what exactly my treatment stay is going to look like. I need to know if I can take these meds, do detox only, participate in ____ tx, etc.
If a facility was able to tell you all the specifics about your treatment plan before seeing you in person to evaluate you, take vitals, ask questions to get to know your story, and treat you as a whole person, would you really want to go to that place? Imagine being able to walk up to your provider (someone who will know you as a whole person) and discuss your individual needs collaboratively. Let's work to get you scheduled so you can start feeling better.
What day or time you receive treatment (those fine details) aren't going to change the outcome of your treatment.
I want to talk to my therapist first before I schedule.
I hear you! It can be tough to make this decision. Definitely talk to your therapist but in the meantime, let's get you scheduled for admission so you don't lose momentum.
Because we have limited space in the program, I want to make sure you get a bed. So let's schedule you now and guarantee you a spot.
I would encourage you to listen to your own needs. You called us for a reason so some part of you feels you need more support than what you are currently getting.
I don't have anyone to take care of my kids while I'm away.
Have you talked with your family, neighbors, friends? What does your relationship look like with the other parent?
How are you showing up for them as a parent right now? Who takes care of them when you are using/working/etc currently?
I don't want a roommate.
We can try to get you into a private room. I would suggest considering having a roommate though. It can be nice to have someone who has been in the program for awhile, who can be a mentor to you and guide/support you in your first few days. They've been in your shoes!
You can always start with a roommate and if you so choose that isn't working for you, we can discuss getting you into a private room. Or vice versa.
I have no money.
I don't want finances to be a barrier to you. Have you talked at all with any of your family or friends about going to treatment? Maybe they could support you as well?
Any credit cards that you could put a portion of this towards?
I'd rather go somewhere I can use electronics.
Is there a particular thing you are worried about with not having electronics?
This is a great time to be selfish and focus on you without the distractions that having electronics can bring.
I like to view it as a technology detox. A lot of patients feel initially worried about it but after being without for a few days, they actually say it is incredibly freeing.
Let me think about it.
What's stopping you from scheduling your admission date now? Anything I can help with? You already did the hardest part-you picked up the phone and called me.
I'm waiting on a call from another place first.
What do you not feel solid about with our program?
If we're a good fit, we can move quickly. Sometimes having a solid plan in place helps cut through all the noise.
My loved one isn't open to treatment right now.
I would be happy to talk with them. I understand you all are deep in this together and when we are in the thick of addiction/the ED/mental health struggles, treatment feels like the furthest thing from what we need. Sometimes it takes hearing it from an outside source for reality to sink in. What's their number?
Often, I offer two positive options for them to choose from- "you can go to treatment at Timberline Knolls or at ______ facility. What do you want to do?"