Financial Barriers
Urgency and Timing
Level of Care
Holiday Hurdles
Fear-Based Objections
100

Too Expensive 

I don’t want money to be the thing that keeps you from getting help. What can you realistically afford? Let’s look at options together.

100

Holidays

I completely understand why that time with your family is important. How have the holidays gone for you in the past when you've been struggling like this? Let's talk through what waiting could look like and what options might be available.

How have holidays gone for you in the past? The best gift you can give your family is a healthier, more present you.

100

Do IOP Instead

Residential gives you a stronger foundation so you can stabilize faster. We can always step you down when you’re ready.

100

I’m waiting until after the holidays.

I completely understand why being with your family for Christmas is important. Can I ask how things have been going lately, and what feels most important about waiting until after the holidays?

100

Not Bad Enough

You called today for a reason. That instinct is telling you something important about what you need right now.

200

Out of Network

You actually pay for out-of-network benefits, so this is a chance to use them. Think of it as an investment in your life, not just a cost

200

Paid Trip

You can always reschedule the trip. Imagine how much more meaningful future trips will feel when you’re actually well.

200

Electronics Concerns

I completely understand why staying connected is important. What concerns you most about not having your phone whenever you want it? I can also find out exactly what the program’s phone and electronics policy is and how you’re able to stay connected with family, so you know what to expect.

200

Everyone else will be celebrating and I’ll be stuck in treatment.

I completely understand why that would be hard. The holidays are important, and it’s normal to wonder what they would look like in treatment. If it would help, I can connect with the treatment team and find out what they have planned for the holidays, including any traditions, activities, or ways to stay connected with loved ones. That way, you know what to expect before making a decision.

200

Fear of Losing Control

Treatment is collaborative. Your voice matters, and you’re part of every decision.

300

Private Pay

With private pay, you and your treatment team decide your length of stay together. You have more control and fewer limitations

300

School Semester

You can return to school, but you may not always have this opportunity to stabilize. Your well-being comes first.

300

SURPRISE! BONUS ROUND
You just met a private-practice therapist at a networking event.

They ask:
“So, what exactly do you do?”

You have 30 seconds. Deliver your TPS elevator pitch.


TPS Pitch

300

I’ll start fresh in January.

I hear you. Starting fresh in January probably feels more manageable right now. Can I ask what you think the next several weeks will look like if nothing changes?

300

Weight Gain Fear (ED)

That fear is real. You’ll have a specialized team walking with you step by step so you never feel alone in the process.

400

Waiting to Save Money

You reached out today for a reason. There’s never a perfect time financially, and I’d hate for waiting to keep you from getting better.

400

Let Me Think About It

Of course. What feels unclear right now? I’m here to help you sort through anything holding you back.

400

I can’t take that much time off work.

Work is important, but your health has to come first. Many people are able to use medical leave or short-term disability so their job is protected. Taking time to stabilize now helps you return stronger, clearer, and more productive.

400

My family needs me.

It sounds like you’re carrying a lot right now, and I can see why stepping away feels complicated. Of everything you just mentioned, what feels like the biggest barrier?

400

Coed Environment

I hear you. Before we rule it out, would it be helpful if I found out more about how the program is structured, including housing, groups, privacy, and how they create a comfortable treatment environment? Then you can decide whether it feels like something you’d consider.”

500

Financial Avoidance Pattern

Let’s talk about how waiting has affected you before. Sometimes delaying treatment keeps us stuck in the same cycle.

500

I want to give it one more try on my own first.  

You’ve been trying really hard already, and that effort matters. But if managing this alone was working, you probably wouldn’t be feeling this level of distress right now. You deserve support — and you don’t have to ‘earn’ treatment by struggling more.  

500

I’ve never been in residential before. I don’t know what to expect.

That uncertainty is completely normal. Most people feel nervous before they arrive. But the team will walk you through every part of the process. You’ll meet people who understand what you’re going through and staff who are trained to make you feel safe and supported.”

500

I don’t want to go out of state for treatment.

I hear that leaving the state feels overwhelming. It’s a big step. But sometimes putting a little distance between you and the stressors at home can actually help you focus on yourself in a way that isn’t possible nearby. You won’t be alone — our team stays connected to you and your family throughout your stay, and you’ll have consistent support every step of the way. This move isn’t about being far. It’s about giving yourself the best chance to truly heal.

500

Online Reviews

I get why that would give you pause. What did you see in the reviews that concerned you most? Let’s talk through it, and if there are questions we can’t answer, I can help get more information directly from the program.