Well, I'll be! Its Policy!
What is an OD and what is NSF?
Overdraft - Occurs when the bank decides to pay a check OR withdrawal for more than the account balance.
Non-Sufficient Funds - result of your account lacking sufficient available funds to pay an item and that transaction is returned unpaid.
HOW MANY OVERDRAFT PROTECTION PLANS DOES FAB&T OFFER?
TWO: BASIC OVERDRAFT PROTECTION & EXTENDED OVERDRAFT PROTECTION
HOW MANY FRESH START LOANS CAN ONE ACCOUNT HAVE?
IT DEPENDS ON ACCOUNT AND THE QUALIFICATIONS THE ACCOUNT MEETS. THERE IS NOT A SET NUMBER.
IF A CUSTOMER WISHES TO REINSTATE OVERDRAFT PROTECTION ON THEIR ACCOUNT, WHERE DOES THE AGREEMENT GO ONCE IT IS FILLED OUT?
GIVE IT TO THE BRANCH MANAGER FOR REVIEW AND RECOMMENDATION
HOW MANY BRANCHES DOES PEOPLES BANK HAVE?
Twenty three yeee-dawwgy
TRUE OR FALSE?
ALL ACOUNT DEBITS ARE PROCESSED END OF DAY BEFORE CREDITS
FALSE!
WHERE CAN YOU FIND THE OVERDRAFT AGREEMENT FOR CUSTOMERS TO SIGN?
PUBLIC DRIVE--- BANK FORMS--- OVERDRAFT PROTECTION PROGRAM
CAN A CUSTOMER WITH 2 FRESH START LOANS QUALIFY FOR OVERDRAFT PROTECTION REINSTATEMENT?
YES. THEY CAN GET OVERDRAFT PROTECTION AGAIN IF THEY MEET ALL THE QUALIFICATIONS EXPLAINED IN THE AGREEMENT.
IF THEY HAVE 3 OR MORE FRESH STARTS ON THEIR ACCOUNT, THEY NO LONGER QUALIFY FOR OVERDRAFT PROTECTION.
IF A CUSTOMER HAS HAD OVERDRAFT REMOVED ONCE FROM THEIR ACCOUNT, WHAT DO WE NEED TO LOOK AT FOR REINSTATEMENT?
-30 DAY REVIEW PERIOD
-REGULAR MONTHLY DEPOSITS THAT EXCEED $500
-ONE OR FEWER NSF ITEMS DURING THE 30 DAYS
-NUMBER OF FRESH STARTS FOR THE ACCOUNT
*** BRANCH MANAGERS CAN APPROVE OVERDRAFT PROTECTION AFTER CHARGE OFFS (DO NOT TELL CUSTOMER THIS INFORMATION)
True or False? Complete consumer Loan Payoff instructions can be found in the Loan Manual.
What Ops Chapter can you find the OMS policy?
Chapter 6 - OPERATIONAL RISK CONTROL. AND DONT FORGET IT
HOW MANY STATEMENTS SHOULD A CUSTOMER INITIAL BY WHEN APPLYING FOR FULL OVERDRAFT PROTECTION?
3:
-I understand the terms of the Overdraft Protection Program outlined above and I want Overdraft Protection for my account.
-I understand that I may not qualify for Overdraft Protection on my account.
-I wish to opt-in to the Extended Overdraft Protection for ATM and debit card transactions.
WHICH DEPARTMENT SENDS OUT FRESH START PAPERWORK TO CUSTOMERS?
ACCOUNTING
IF A CUSTOMER HAS HAD OVERDRAFT REMOVED MORE THAN ONCE FROM THEIR ACCOUNT, WHAT DO WE NEED TO LOOK AT FOR REINSTATEMENT?
-REVIEW PERIOD OF 6 MONTHS
-REGULAR MONTHLY DEPOSITS THAT EXCEED $500
-NO MORE THAN 6 NSF ITEMS DURING THE 30 DAYS
-NO MORE THAN 2 FRESH STARTS ON THE ACCOUNT
-ACCOUNT CANNOT HAVE BEEN CHARGED OFF
It's 9 PM on a Friday and I want to change my pin. Who should I call?
24 Hour Bank Line (800) 807-3777
THE REGULATION PERTAINING TO DISCLOSURE OF OVERDRAFT TERMS AND CONDITIONS?
REG DD-TRUTH IN SAVINGS
WHO CAN APPLY FOR OVERDRAFT PROTECTION?
ANYONE WITH A CONSUMER CHECKING ACCOUNT
CAN A CUSTOMER REQUEST TO START A FRESH START LOAN?
NO, THIS IS SOMETHING THAT ACCOUNTING DECIDES ON.
CAN A CSR APPROVE OVERDRAFT REINSTATEMENT IF THEY KNOW THE CUSTOMER WELL?
NO, THE CSR CAN COMPLETE THE AGREEMENT WITH THE CUSTOMER; HOWEVER, THE CSR WILL THEN NEED TO SEND IT TO THE BRANCH MANAGER IN AN EMAIL FOR REVIEW.
How many ATMs at the bank accept envelope deposits??
2
double points if you can name them.
WHAT ARE THE 4 CATEGORIES OF ACCOUNT DEBITS?
bonus if you can order them correctly...
1. IN BRANCH/PREVIOUS DAY FEES/RETURNS
2. ACH/DEBIT CARD/BILL PAY
3. CHECKS PROCESSED AT OTHER INSTITUTION
4. PB FEES AND CHARGES
BASIC OVERDRAFT PROTECTION WILL BE AUTOMATICALLY PROVIDED TO ALL QUALIFIES* ACCOUNTS AFTER THIRTY (30 DAYS). WHAT QUALIFIES AN ACCOUNT FOR OVERDRAFT PROTECTION?
ACCOUNTS THAT CONTAIN:
-REGULAR DEPOSITS
-ONE OR FEWER INSUFFICIENT ITEMS
-NO RETURNED MAIL
-THE PRIMARY OWNER THAT DOES NOT CURRENTLY HAVE AN ACCT WITH OVERDRAFT PROTECTION ON IT
CAN THE CUSTOMER DECIDE ON THE AMOUNT OF THEIR MONTLY PAYMENT FOR THEIR FRESH START LOAN?
NO, ACCOUNT WILL HAVE THE AMOUNT ALREADY DECIDED AND EXPLAINED ON THE FRESH START PAPERWORK THE CUSTOMER WILL RECEIVE IN THE MAIL.
CAN ANYONE GET OVERDRAFT REINSTATED ON THEIR ACCOUNT(S)?
NO, THERE ARE GUIDLEINES AND POLICIES THAT WE FOLLOW FOR REINSTATEMENT.
When did Carlos grow his moustache??
nobody ever listens to me... >:(
2021.