Acronyms
What is XOSERVE?
National Database for Gas
What is a Smart Meter?
This is an intelligent device that sends meter readings automatically to a supplier.
What are the 3 meter identifiers?
MPAN
MPRN
MSN
Which meter do we offer customers? Be specific
Smart Meter - SMETS 2
What is a Meter Exchange?
When we replace the existing meter with a new meter.
They maintain and manage the gas distribution to customers
What is an IHD?
In Home Display
What is MSN? Abbreviation and answer
Meter Serial Number
Unique number to identify a meter
What format do Dial meters appear in and how many dials are there?
Its clock like dial - 4 or 5 dials
What is OFGEM? Abbreviation and Who they are.
Office For Gas & Electric Market.
They regulate the energy industry.
What is PSR?
Abbreviation and answer
Priority Service Register
It's a list of vulnerable customers
What network does your Smart meter use to connect to the DC/supplier? Full Name of the network
Wide Area Network
What are Meter Identifiers?
Meter identifiers are used to identify your meter.
What are the 6 meter types?
Digital Meter - Dial Meter - Economy 7 - Economy 10 - Prepayment Meter - Smart Meter
What is a deadlock letter?
It is a letter provided to the customer to take to the Ombudsman.
What is a DNO? Abbreviation and answer
Distribution Network Operator
They maintain and manage the distribution of electricity
Monitor usage in real time
View usage in pounds and pence
Track usage
Set a budget
Identify high usage or faulty appliances
What is MPAN? Abbreviation and answer
Meter Point Administration Number
Unique number to identify an electric supply point
This meter needs to be topped up before use, once the credits are finished, you won't be on supply.
What does OFGEM do?
They ensure that customers are treated fairly and promote competition between suppliers.
What is ECOES? Abbreviation and answer
Electricity Central Online Enquiry Service
National Database for Electricity
Provide 5 benefits of a smart meter
Convenient - Accurate Bills - Eliminates estimated reads - Saves time - IHD included - Reads sent automatically
Meter Point Reference Number
Unique number to identify an gas supply point
Describe an economy 7 Meter - 3 points about it
Multi rate meter - 7 hours discount - Domestic use
Why do we do a meter exchange?
Upgrading to Smart Meter
Replacing faulty or broken meter
Credit to prepayment meter / Prepayment to credit meter