Show:
WORKFLOW WARRIOR (CORE FOCUS)
OWN THE DAY
FIELD SUPPORT
(WORKFLOW-BASED ROLE PLAY)
👉 Every answer must tie back to workflow
PATIENT CARE PRIORITIES (THROUGH WORKFLOW)
CULTURE & LEADERSHIP (WORKFLOW CULTURE)
100

The live task list in HCHB that drives all patient care actions

If it’s not worked, care is delayed.  

What is dcs workflow?

100

Ensure all workflow tasks are completed timely to support patient care

Primary role of DCS (workflow lens)?

100

“I’m overwhelmed”

Answer:

  • Check their schedule in HCHB
  • Adjust assignments
  • Ensure workflow reflects changes

 “Let me look at your day in the system.”

100

Patient care comes first —
BUT workflow ensures it happens

💡 Bridge the two

Patient care vs documentation?

100
  • Workflow reflects reality
  • Tasks are handled promptly
  • They’re not chasing issues

What makes nurses feel supported?

200

A breakdown in timely follow-through that can impact patient care

💡 Not just “old task” — it = risk

What does an aging task represent?

200
  • Workflow cleared or controlled
  • No urgent tasks sitting
  • Tomorrow’s care is not at risk

💡 “No ticking time bombs in workflow”

Owning the day at 5 PM = ?

200

Can’t reach MD

Answer:

  • Check for existing orders/tasks
  • Assist with escalation
  • Document appropriately in workflow
200


  • Identify in workflow
  • Assign immediately
  • Track until completed

💡 SOCs should NEVER sit in workflow

SOC not scheduled?

200
  • Ignored workflow tasks
  • Delayed responses
  • Repeated follow-ups needed

What breaks trust fastest?

300

Quick triage → determine if any task impacts immediate patient care

Order:

  1. Anything affecting today’s visits/SOCs
  2. Nurse needs tied to patient care
  3. Then remaining workflow

💡 This is the nuance:
Not ignore workflow — prioritize within it

You have 10+ tasks and nurses calling — what first?

300

Sort tasks by:

  • 🔴 Urgent (today/tomorrow care impact)
  • 🟡 Time-sensitive
  • 🟢 Routine 

First move when overwhelmed in workflow?

300

Nurse behind

✅ Answer:

  • Review visits/tasks
  • Reprioritize
  • Adjust workflow expectations
300
  • Workflow should flag it
  • Branch Manager should have a door hanger pic
  • Complete MD notification
  • Close loop in system

Missed visit?

300
  • Available + responsive
  • Willing to jump into workflow with them

What does approachable look like?

400

Tasks are being completed without understanding their impact on care

👉 Checking boxes is not managing care.

 

Workflow is clear but patients aren’t being seen — what’s wrong?

400

Letting tasks sit because they feel “small”

💡 Small delays = big downstream problems

Biggest workflow mistake?

400

Upset about schedule

✅ Answer:

  • Validate concern
  • Review schedule vs workflow demands
  • Adjust if appropriate 
400
  • Identify via workflow cues (notes, tasks)
  • Escalate
  • Update plan

Patient declining?

400
  • Tie behavior back to workflow impact
  • “This delay affects patient care” 

Negative team member?

500
  • SOCs / Admissions (time-sensitive, revenue + care)
  • Orders impacting visits (frequency, missed visits, changes)
  • Recerts / time-sensitive compliance items
  • Physician communication tasks
  • Routine/administrative tasks

What is a daily priority list in order


500
  • Tasks worked in real-time
  • Nothing ages
  • No surprises
  • Workflow reflects true patient status


Perfect workflow day?

500

Refuses assignment

Answer:

  • Check if assignment aligns with workflow priorities
  • Clarify expectation
  • Escalate if needed
500

Use workflow to determine:

  • What impacts care TODAY
  • What impacts safety
  • What can wait

What to do when I have multiple urgent issues?

500
  • Everyone understands workflow priorities
  • Clear expectations
  • Accountability tied to tasks

Strong team environment?