Operational Excellence
What are the 7 areas of excellence?
Financials, Compliance, HR, Customer Experience, Classroom Management, Facilities, Marketing
What is the objective of the Financials category (revenue)?
95% FTC
What is the objective of the Compliance category?
0 areas out of compliance during BFA Corporate visit
What is the objective of the Customer Experience category?
NPS score of 70%
What is the objective of the Facilities category?
maintain a safe and clean school that is welcoming and conducive to each age group's daily needs
What sheet will BFA Corporate complete during BFA Support Days?
OE Accountability + Grade Card
What is the objective of the Financials category (budget)?
actual vs budget within 5%
At minimum, how often should employment bands be updated?
Quarterly
What is one the objectives of the Classroom Management category?
complete quarterly curriculum reflection, send teachers to meetup/ curriculum call, observe in 2 rooms per quarter
What is one of the objectives of the Marketing category?
2 google reviews, maintain google business page, 1 yelp review, 20 insta/20 fb posts, collect 15 leads each month
What performance goal is emphasized during BFA Support Days, and what percentage is the target for a well-rounded performance?
80% or higher on grade card
How many kids should you have on the waitlist per age group?
10 children
How many quick checks should be sent out weekly on slack?
3
Who should the CHAT meetings be held monthly with?
Any new hires
What is the folder in Canva where you can find all your on-brand resources?
Company Suite
What does each letter of RACI stand for?
Responsible, accountable, consulted, informed
How many deposits should you be collecting each month?
5 deposits
What Google sheet should you complete after each payroll to ensure you are within budget?
FTE Hourly
Where can you find the ST numbers for customer experience professional development hours?
Customer Experience Google Sheet
Name the six facets of the BFA difference
All inclusive care, state of the art facilities, community focused, superior ratios, from scratch meals, separate space for play
If you score below 80%, who needs to attend the follow up call with BFA Corporate?
the person responsible and accountable
What percentage should your labor related costs be?
59%
Who needs to be certified in ServSafe?
1 Owner, kitchen PIC
Up to how much of a challenging behavior is about the environment?
Up to 75%
What is the primary BFA brand font in Canva?
Futura