Required documents before we can make changes/update Enroll/De-enroll a customer from the LOFL program.
What is an application
100
Multi-premises
What is 2 or more premises
200
A customer requesting to start new service
What is a Connect order
200
LAG
What is a landlord agreement (shell)
200
Mail, fax, email or Web
What is the way a owner can enroll or de-enroll in the LOFL program.
200
These accounts should NEVER be enrolled in the LOFL program.
What are accounts that are already in the Owners/Landlords name
200
BATCH
What is the overnight process to complete actions in CRIS?
300
CGI
What is Can't get in
300
ASLS
What is linking a LAG agreement or Link services accounts to LOFL agreement
300
Alll of the premises associated with LAG must first be unlinked before this conversation can used to
De-enroll/remove a customer from the LOFL program.
What is ASUL - Delete LAG
300
The "term" used to designate a communication method when notifying Owners that an account has been activated in their name is called this.
What is Correspondence mode?
300
Call the owner.
What is need more information or clarity on an enrollment or de-enrollment/update application
400
Customer requesting to stop their gas service
What is a Disconnect order
400
ASUL
What is update or delete a LAG ?
400
Conversation used to view/query premises associated with a LAG
What is IQLS
400
Two ways used to Link or Unlink accounts from a LAG
What is Unlink/Link ALL or Individual part supplied(s)
400
HH, WH, LNDRY,
What is House Heater, Water Heater, Laundry
500
KEDNY
What is Keyspan Energy Delivery - NY
500
ASUS
What is Unlinking a LAG or Unlink Service accounts from a LAG
500
Two CRIS conversations - one is used to Add/Update Owner information and the other is used to add an Email address to the owners existing accounts.
What is ASOI and ASUA
500
Before an Owner can be be permanently removed from the LOFL program, two things have to be done first.
What is Unlink all premises/part supplied(s) and process ASUL with an End date?
500
The only time a LOFL account will not activate in the owners name after a current customer disconnects.
What is due to collection activity or cut for non-payment?