Bank OZK Fees
This Bank Fee is $3.95
What is Bank OZK's loan payment fee?
This action is REQUIRED to be performed before sending customers Text Passcodes when the correct Passphrase is not given.
What is to check the AUDIT screen.
Our internal website to assist Consumer customers with their Online Banking is called this.
What is architect?
Transfers greater than $500.00 dollars requires this to be done.
What is a verification Callback?
If a customer is needing to send funds via Zelle, they are needing to do this first?
What is to accept the Bill Pay Terms & Agreement?
Customers are charged this fee when their deposited item has been returned.
What is the $8.00 dollars Returned Deposit Fee?
You are no longer required to give THIS when verifying customers.
What is to give a HINT.
Business account transfers MUST be completed here.
What is at the Branch Level?
When placing a Stop Payment on an ACH item, you are required to look up and include this information from this information in Director Client.
What is the ACH Company ID#'s?
On this date Zelle was made available to Bank OZK Customers.
What is November 19th, 2019?
This Bank OZK fee is $75.00 dollars when the Judicial system has made a ruling that will certainly impact the customer's account.
What is the Garnishment Fee?
Sad Stories, Long Pauses, and Paper Shuffling are considered this and may not be safe for you to proceed with assisting the caller.
What are Red Flags.
If customers are unsuccessful in the Self-Enrollment process and you have completed troubleshooting, they are required to complete this form.
What is the Online Banking enrollment Form?
Safety Link is an alternative overdraft option which may be less expensive than Bounce Proof and this other overdraft option.
What is Balance Proof Plus?
If money is sent to to someone who is NOT enrolled in Zelle, they will receive this notification to do what?
They will receive a notification prompting them to enroll in zelle.
This $35.00 dollars fee is charged to prevent an item from clearing a customer's account.
What is the Stop Payment Fee?
You are required to do this when documenting Phone Number Changes.
What is to add a Miscellaneous Addendum?
When assisting customers with their Online Banking we NEVER ask for this.
What are their log in credentials?
The eDocuments Distribution Group Code for paper statements is this, and for eDocuments the code is this.
If enrolled for eDocuments, the Document Distribution Group will be set as 2, and for Paper Statements set as 1.
Zelle is a great way to do what?
Zelle is a great way to SEND and RECEIVE money between friends, family and others you trust.
Non-Bank OZK customers are charged this fee to cash their checks with us.
What is the Check Cashing Fee?
When do we use Onboard Advisor (OOW) when assisting callers?
If the customer is unable to pass other verification methods/and or is requesting file maintenance changes?
If Online Banking credentials are emailed to customers, the username and temporary password MUST be sent this way.
What is to be sent in separate emails for security purposes?
Balance Proof and Balance Proof Plus Limitations is this dollar amount per day.
What is $210.00 dollars per day.
Customers having this type of Bank OZK account are NOT allowed to send funds via Zelle.
What are Business Accounts?