Quality
When handing out a drink to a customer what must they see you do?
Remove the straw tip
Who gets a police discount and what must they have present?
Any type of law inforcement with a uniform, badge, or gun.
What must we do when changing out a dining room ketchup pump?
Wash, rinse, and sanitize all parts
What is not allowed to be stored above eye level?
Any type of chemical
When taking counter orders when must you call another order taker?
When there is a customer behind the order you are taking (2 in line)
Before cleaning, slicing, leafing, or peeling any product what must you have?
Labels
When asking for a form of payment what must we say?
Please
How many pieces of tomato or onion must be present on a slicer or dicer before it’s considered not clean?
Just one
What must you do when using the step ladder and why?
Lift the safety bar up to prevent you from falling forward
Who’s responsible for picking up trash they are walking past?
Everyone
What must you do before hooking up a pop box.
Check the rotation, FIFO.
What must we offer customers in the drive when they order and iced tea?
Lemon & sweetener
What must you do immediately after finishing lemons?
Wash, rinse, and sanitize the lemon wedger, with no pulp left in the wedger.
What can be stored above the faucet handles?
Nothing (Have seen lettuce lids and squeegees)
When working the drive corner when must you send the handheld out?
When you have 3 cars past the speaker, and during the rush
How long do “to go” chilies last before they have to be discarded and what indicates they are past their freshness mark?
24 hours. A blank label.
While on pay window or charging cars at the window what must you do when they pay with a card and what must you say to the customer?
Give them their card and the receipt at the same time and say “Here is your card and your receipt”
How must we sanitize our slicers and dicers after we are done washing them?
With a sanitizer spray bottle
Where is the only acceptable place to store a green or red towel?
In a sanitizer or DDC container
When working the host position what are your main responsibilities and what are the 3 expectations while interacting with customers?
Serving the customer at a high level when it comes to their dining room needs, maintaining cleanliness, (through communication and co host) maintaining the lot card. The 3 E’s (Entering, eating, exiting) are expected while interacting with customers
Where is the only accepted place to store the salt scoop and where is it located?
In the salt scoop bracket located above the salt pails.
On rainy days while on handlheld what must you offer customers with kids in the car?
Hot cocoa
There are multiple magnetic strips located in our backrooms, once once washing, rinsing,and sanitizing our knives and corers what must we ensure before placing them back on the strip.
The magnetic strip is clean and debris free
When using the thermometer to check any type of food product what must you do?
Clean it with an alcohol wipe (Located in the black box)
When cooking the 1st or 2nd grill when must we open up the 3rd grill?
When the grill you are cooking on is at 6 points and you have a line