REDUCING SHRINK
THIS PROCESS REVIEWS RETURNS COMPLETED THE PREVIOUS DAY
WHAT IS MNDR
A TOOL THAT ALLOWS CSMs TO FOCUS ON SELLING ACTIVITIES WITHOUT HAVING TO MANAGE WHERE TO SEND DRIVERS
WHAT IS AUTO-DISPATCH
ZERO TOLERANCE FOR THESE TYPE OF COMPLAINTS
WHAT IS RUDE/BAD ATTITUDE COMPLAINTS
1:100 GOT REPLACED WITH THIS
WHAT ARE FLEX HOURS
What is payroll
3 TYPES OF SHRINK
WHAT IS EXTERNAL, INTERNAL, AND PAPERWORK ERRORS
THIS KPI REPORT SHOULD BE LOADED ON THE EXTRA MONITOR ON POD 1 TO SUPPORT COMMERCIAL
WHAT IS THE OPEN TASK DASHBOARD
WHAT ARE POSITIVE GOOGLE REVIEWS
Trending unapproved OT report can be found on this
What is your daily sales and hours report
10 cases of toilet paper, highlighters, 50 boxes of paper clips are all what type of expense
What are supplies
THIS INVENTORY MANAGEMENT ACTIVITY SHOULD BE COMPLETED THE 1ST WEEK OF EACH QUARTER
WHAT IS DUMP AND ERASE
This type of exception is driving majority of the overall %
What is under 1 minute drive time exception
Drop stop 30/30 is part of this "pop" cultural anchor
What is Jackson 5
For every lunch skipped is a what
What is an hour flexed up
What are collisions
Reviewing your inventory adjustments should be done at least when
What is after completing inventory management and on Fridays
Helps track your focus 6 customer performance on sales and invoice count
What is your Commercial Business Plan
This tool should be next to all phones to help with high traffic and call backs
What are phone pads
This action requires DM approval when it comes to payroll
Email for questions about your P&L
What is RETAILANDLPCONTROLGROUP@AUTOZONE.COM
Spark plugs
What is this weeks cycle count
District expectation on Outside Buys
What is 5%+
What are name tags
Tracked on your Period Review KPI
What is Total OT vs LY %
This term is what we call the result of GM% minus Payroll% in commercial
What is your spread