Call Center Processes
Besides checking your email you are also asked to check this also, on a daily basis.
This lawsuit is why sometimes certain household scenarios may result in mini budgets.
What is Sneede vs. Kaiser?
What needs to be screened on each and every application?
Expedited Services.
This is what MAGI stands for.
What is Modified Adjusted Gross Income?
This team gets information to our agency and explains the in's and out's of policies.
Who are analysts?
What should you send callers before they should email you verifications?
What is the call center email template?
This program is for older or disabled singles and couples, and allows for higher income limits.
What is Aged & Disabled?
These are persons who are required to be included in the CF household.
What are mandatory household members?
EW's deterine the most advantageous program for each applicant/beneficiary based on their individual circumstances.
What is Hierarchy?
This team processes benefit replacements, issues BIC's and EBT's.
What is Benefit Issuance?
What do we have to do after each/every call?
What is call log?
This works similar to a deductible, like when you have car insurance.
What is Share of Cost?
This is the age that CalFresh program considers people to be adults, if living with their parents.
What is age 22?
EW's use this in the budget if the current monthly income exceeds the MAGI FPL limit.
What is PAI?
You can reach out to this team for technical/software questions about CalSAWS as you are processing cases.
What is System Support?
What do we update all throughout the work day?
What is status?
Starting July 1st, 2022 this will increase significantly.
What is asset limit?
Individuals who do not P&P meals with other HH members, and OK for us to exclude from the CF HH.
What is a separate household?
What is Affordable Care Act?
Jesse Paran, to name one.
What is Division Director?
What types of applications do we send to DSS 120 Reception emial?
What is CalWORK's?
What is Older Adult Expansion?
This population is excluded from the CalFresh household nor eligible if they are on their own either. There are a bunch of exemptions to this, however.
What is an Ineligible Student?
This allows the county to run eligibility determinations for other programs while keeping the beneficiary on a MAGI aid code.
What is Soft Pause?
Stuart Smith.
What is MEDS coordinator?