Payoffs
What steps should be taken prior to contacting a 3rd party regarding a Follow up order for a Payoff?
Check Liabilities, Dochub, Salesforce, Comments and Payoff companies
What two states require a checklist of coverage?
North Carolina, Florida
When working No Contact title orders after the first comment on an order, when should you push out 5 business days?
Always unless a shorter TT is provided.
How long do you push out an order that has been escalated to a TL?
2 business days
When are you required to obtain an Invoice or paid receipt on HOI orders?
If the premium is not listed on the insurance policy OR if the client requests it on the original order.
If the Account Number is not located in Index where are 2 places you can look for it?
Credit report and Mortgage Statement
For refinances, if the renewal policy has the correct mortgagee clause, then the current policy does not need the correct mortgagee clause listed. (True or False)
TRUE
List all items that must be present and match on the Prelim and/or CPL to be acceptable?
ONE of the following:
Borrower's Name
Proposed Lender (Prelim Only)
Property Address
Loan Number (CPL Only)
Do 2nd Attempt No Contact Touches count toward the escalation process?
No
Which loan amount is used for Government Loans?
Right side or Total Loan Amount
If there are 2 Real estate accounts listed for the same bank in Liabilities where do you look to confirm what account number is for the order?
Associated Real Estate Address
Can an order be completed if the effective date does not cover the ECD on a purchase?
Yes- email the client with the HOI Effective Date Template
For TRAC Lite, if tax information is not provided yet, what do you do?
Use TRAC Lite - Missing Tax Info comment template and push order out 4 days.
Bonus 300 --- Put exact Follow-up date in your comment.
Who do you escalate a request for a wet signed BA to if it is a 122 loan?
The Client
When is it acceptable to not leave a comment?
For BA cancellations, use the UWM BA Cancel template in the One Sheet and paste it in the "Other" reason box with the date from the TL comment.
How many digits of the account number must match to be acceptable?
4 digits in a row excluding 0000
What loan types do require an RCE ?
• All Bank Statement Loans • All Jumbo Loans • Standalone HELOCs • All Investor Flex Loan • Conventional Cash-Out 90
If Routing Number for Wire Instructions for Title has missing/obstructed numbers, what do you do?
Complete the order.
Do you place an order in No Contact if you escalate to TL on your touch?
No- you place the order on hold and push 2 business days.
If the borrower has had a recent name change, where can we go to verify acceptable name variations on documents?
Edge, Marriage License/ divorce Decree, Credit Report "AKA" section
If the payoff statement does not include wire instructions or mailing address, what are your steps to complete the order?
500pts: Call out to obtain wire or mailing address/ check website
1000pts: verbiage listed below: "Please call xxx-xxx-xxx for wire disbursement information when you are ready to make the payoff payment"
What loan products requires UWM mortgagee clause as 1st and 2nd mortgagee?
Home One, HELOC piggyback, Home Possible
What state does not require the subject address's zip code to be listed?
California
If the most recent comment in a 152 payoff is a TL requesting a UWM BA, how do you work the order?
Check DocHub and Salesforce for the UWM BA then contact the TL who worked the order to confirm if a BA was received if you cannot locate it.
What is the only 3rd party that we can push an order until the turn time they provided with no approval?
HUD- Daily Double Points=1000