Next Gen
New provisioning system for NextGen
What is OSM?
Where order entry takes place, such as Change of Service, modifying an order, reschedules, etc.
What's the Order Type
TPV (stands for)
What is Third Party Verification?
Who indicated the importance of building critical thinking effective communication skills
Who is site leader Regina Day?
Application used to activate a ported number
What is SOA
Neustars portal for order detail
What is ESR GUI?
Tab that Re-provisions Modems
What is Device Manger
Are order types which need TPV.
What are Native and Ports?
A company’s delivery of the brand promise
What is Customer Experience?
Any request that does not meet the Simple Port requirements
What is a complex port?
The initial NG tool you see the account information, subscribed services details, billing information, provisioning and more
What is Gateway?
Sales channels used for order entry via Gateway (entering orders)
Inbound Sales
Voice Log
Who is Next Gen TPV vendor?
Part of the promise the brand makes to customers
What is Customer Service?
The local provider of record prior to the porting process
What is the ONSP?
Order Service Manager
What does OSM Stand for?
Device Manager
What is tool to use for provisioning equipment activation?
The time limit generated for TPV timeout task in OSM
What is a TPV Timer Fallout?
“Hello/Hi,” “Good Morning/Afternoon,”How may I help you.”
Phrases that improve every interaction?
LEC published outlined business rules that all carriers follow for all ports
What is TPP?
Order type that routes voice order details and any ancillary specifics to Neustar
What's a ESR?
Another name used for Gateway
What is Unified Portal?
Action PAC has to take 24 hours before install date
What is the port not ready process? (switch to native)
Blame other departments, use jargon, complain, assume, discuss system issue
What are some Don’ts?
The original Bell System wireline local PSTN network carriers (as defined and established by the FCC and the Telecommunications ACT of 1996). This term includes companies like AT&T, CenturyLink, etc
What is an ILEC?