ServiceNow Basics
This is the primary interface used to access ServiceNow.
What is the ServiceNow platform UI?
This is the term for a machine’s ability to mimic human intelligence.
What is Artificial Intelligence?
This Microsoft AI tool integrates with Office apps to boost productivity.
What is Copilot?
This ServiceNow feature provides centralized visibility and governance over AI usage across the platform.
What is AI Control Tower?
This ServiceNow module helps manage IT service requests.
What is the Service Catalog?
This type of AI model is trained on large datasets and can generate human-like text.
What is a Large Language Model (LLM)?
This is a common use case for AI in customer service.
What is a chatbot or virtual agent?
This ServiceNow capability connects data across silos to create a unified, real-time view.
What is Data Fabric?
This is the scripting language used in ServiceNow.
What is JavaScript?
This is the process of improving a model’s performance using labeled data.
What is supervised learning?
This is the term for using AI to extract insights from enterprise documents.
What is document intelligence?
This ServiceNow innovation enhances agent productivity by surfacing relevant information and automating repetitive tasks.
What is Agent Fabric?
This ServiceNow feature automates workflows across departments.
What is Flow Designer?
This is the term for AI that can learn without labeled data.
What is unsupervised learning?
This is the practice of using AI to summarize meetings and emails
What is AI-powered summarization?
This ServiceNow tool allows users to automate multi-step processes without writing code.
What is Flow Designer?
This is the name of the ServiceNow data model used to define tables and fields.
What is the Common Service Data Model (CSDM)?
This is the term for AI that can improve its performance through trial and error.
What is reinforcement learning?
This is the term for AI models that are fine-tuned for specific business tasks.
What are domain-specific models?
This ServiceNow capability uses AI to recommend next-best actions and automate decisions in workflows.
What is Predictive Intelligence?