When to call on call?
Give examples of when I should call PACE on call
Falls
Going to the hospital
New symptoms
Urgent Medication questions
Unsure how to address a medical need
Nurses on call can answer questions about my medications
TRUE or FALSE
True. On call nurses are available to assist when you have missed medications or have questions about when to take medications.
434-200-6516
True or false?
There is always a nurse and a provider on call.
Yes. There is always an RN from PACE on call and a provider. The RN is one of your nurses Jennifer Crawford, Beth Eubank, Stacy Goss, or Maegan Thompson. The provider is Verna Sellers, Caroline Wright, Kathy Worley, or Debbie Kernahan.
PACE wants me to call them before I go to the ER, just so they can talk me out of it.
TRUE or FALSE
False. The goal is not to talk you out of going. The on call nurse can make sure the emergency room staff knows your baseline, your medical history, and your medications. This saves you time and lets the emergency room be prepared to meet your needs. PACE may be able to offer an outpatient visit depending on your needs.
I forgot to order my medications and its now 10pm on Friday. I have enough until Monday. I should call the on call and ask for more.
TRUE or FALSE
FALSE. This can wait until Monday. Remember all medications should be ordered at least 48 hours in advance. The reason is the pharmacy does not keep all medications in stock and we never want you to run out. The pharmacy is not open all hours, and we need to plan ahead as much as possible.
RN on call can assist with trouble shooting medical problems. TRUE or FALSE
Yes, That is exactly what we are here for. We want to help you with new symptoms or new medical needs and will assist my phone anytime.
When PACE calls me back the number will be different? TRUE OR FALSE
TRUE. The on call number that will show when the RN calls back is a Georgia number, it will be titled telemed 1-404-736-1880.
I had a fall, EMS came and helped me up and I am not hurt. There is no reason to call PACE.
TRUE or FALSE
FALSE
PACE wants to know about each fall even if you are not injured. We are then able to learn from that fall and put things in place to help prevent falls. This process keeps you safer and in your home longer.
The clinic told me I d get an antibiotic today, but the driver never brought anything. Its after 530 and the center is closed. I guess they did not want to sent it. I should not call
TRUE or FALSE
FALSE!!!
If a PACE staff member told you a medication would be coming that day and you do not receive it please call. We are human and make mistakes. We don't want you to go without.
I need pull ups on Saturday at 9am. I should call the on call for this.
TRUE or FALSE
False. The on call staff do not have inventory to deliver pull ups or other supplies on the weekends or after hours. Please call before you run out during business hours.
The on call RN can come see me on Saturday at 10pm because I would like company?
TRUE or FALSE
False. The on calls are able to make emergent visits when appropriate though this is up to the individual nurses judgement at that time.
When I call 200-6516, what options do I get and what do they mean?
Option 1: If you are having an emergency and need to speak to a nurse.
Option 2: Non emergent, leave a message to be addressed on the next business day.
PACE is open Monday- Friday from 7am-530pm?
TRUE OR FALSE
TRUE. anytime outside of these hours PACE on call is available.
My CNA called out from an agency. Should I call the on call?
Yes, you should notify PACE. If its not emergency you can choose option two leave a non emergent message.
I have paperwork from my cardiologist, its Friday evening and the center is closed. They didn't make any changes. should I
1.call the on call
2. Throw away the papers?
3. Save them and bring to PACE on Monday.
I don't know if I should go to the ER or not. I feel a little short winded and there is this pressure in my chest. Should I call the RN?
YES. please call us. Based on your medical history the nurse can recommend treatments, evaluate, and possibly send you for care in the setting most appropriate for you. The goal is to keep you healthy and safe.
I cant come to PACE today and I need to let someone know. Is this emergent or non emergent?
Non emergent. option 2
PACE Is closed for which Holidays? There are seven.
New Years day, Christmas day, Easter, Labor day, Memorial Day, Independence day, and Thanksgiving day. if the holiday is on the weekend PACE is close the business day closest the Friday before or the Monday after. On call is available all day on these days for urgent needs.
I took my bedtime medications this am. Should I call the on call?
Yes, please let us know if you miss any medications and if you take them incorrectly. We can often change your medications to make them less confusing.
I am experiencing a new symptom, I have numbness in my arm and leg and I cant stand. Should I call the on call?
YEs. Please call. These would be concerning symptoms and may need evaluation in the ER. Anytime you have new symptoms that are impacting your ability to walk, stand, talk, or move you should call.
I have these medications that Caroline said I could take as needed. I am not sure if now is the right time to take them. Should I call the on call?
Yes, if you are unsure if a medication is appropriate for your current needs. Please call us.
TRUE or FALSE
FALSE. the on call is there for urgent needs. Other staff are not available on the weekends. You can always call for them during business hours.
You can call on call through your PERS (personal emergency response system).
TRUE or FALSE
TRUE. If you have a PERS you can use it to call the on call service when needed.
I need to change my appointment with the foot doctor. Should I call on call?
No, this should be done during business hours.