BOH
If you don't know where a clothing item goes in the BOH what do you do?
Ask your floor lead, or use your entrepreneurial skills or create a space and label for them then pass along the message to the team!
What inclusive greeting could you use instead of "Hi guys" ?
"Hi teammates" "Hi friends" or "Hey y'all"
How much does hemming cost?
Hems are always complimentary!
What gently used items ARE accepted as a Like New trade-in?
Tops, Shorts, Pants, Leggings, Jackets, Coats, and Bags
What is the purpose of our quality promise?
It is a way for us to maintain the integrity of our product after they've taken off the tags, put on their gear, and attempted to sweat in it. We use our quality promise to take back product that does not perform for our guest from a physical and experience standpoint.
Once a month. To sell online only, or when styles and colors are out of season.
How would you rewrite this phrase? "You look so thin in those!"
Where are the hemming supplies located!
In the white drawers under the fits table.
What percent of profits are invested into Lululemon sustainability initiatives?
100%
What are the main reasons we would perform a quality promise for our guest?
1. Saw and observed a physical defect, performance issue with the produce, seam splitting, color bleeding, broken snap/zipper, aka product with manufacturing defects.
2. Experience; the way our guests experience the performance of our product in its intended use or function (ex. Sheerness, chaffing, wrong fit, note with shoes; product that has been sweat in under 30 day trial)
3. Product returned with damaged packaging (ex. Label or shoe box)
4. Product returned without the shoebox
On box drop days tell me the process of receiving boxes.
First do replen boxes, receive in backroom, size biggest to smallest, and pull restock after each box. Second do alo B boxes, receive to backroom and put away in BOH in the correct spaces. Third alo F, prep as floor ready and receive to the floor.
What does IDEA stand for?
Inclusion, Diversity, Equity, Action
Daily Double: What is the definition of Equity?
What mens pant is NOT able to be hemmed?
Surge Joggers
100pt bonus: Tell me why!
Do quality promises apply to staff members?
Yes! Of course! We are guests in our stores too. If there is a scenario that applies to an employee we encourage sharing your experience, feedback, and design input on our different forums to assist the future creations of our product.
150pt Bonus: Where do you share your information with yourself/guests about the product?
Holds, Damages, Display, BOH, Floor. 98%
Name three ways you can present positive body language.
Holding eye contact, Smiling :), holding open posture, monitoring your voice volume.
If a hem is dropped off on a Saturday night when will you tell the guest it'll be ready for pick-up?
The hem will be ready the following Tuesday after 4pm!
After processing the trade-in on the Like New app the trade-ins along with the printed transaction sheets is placed in one of two items sealed with blue tape.
Clear recycles inventory bag or blue bag designated for Like New
Listen openly and closely during your conversation to truly understand the reason for the damage.
What days do we do what, regarding markdowns and shipping out boxes?
Monday: Pull back, Like New and Sensors if applicable
Tuesday: Consol
Wednesday: Markdown
Thursday: Like New, Sensors, Damages if applicable
Friday: Like New, Sensors, Damages if applicable
What is your commitment to create a feeling of inclusion through your language?
You tell me!
Please list all the steps for sending and shipping out a hem
2. Fill out the slip in the hem book with all of the guests info
3. Use a pink slip to obtain guest shipping address and shipping address
4. When hem is returned create a shipping label on Fedex using the pink slip to enter in shipping address
5. Enter weight of package and select hemming for the reference field
6. Once label is created write down the tracking # and store pink slips in the top drawer in bin on the managers desk
7. SHIP!! Attach shipping label to a Fedex envelope and insert hem inside of a small shopper
8. Done :)
You will do this if a guest email is entered incorrectly
A guest brings back a pair of Aligns that have a split seam on the inner leg of the pant. You check their guest profile and can see that they were purchased two months ago. What would you do and how would you deliver this course of action to your guest.
Open ended trick question! There is no specific answer! Quality is the heart of who we are. Quality shows up in our people, conversations, and of course the product. Using you autonomous judgement to choose the most generous option is the goal.