FUSE
Which printers are supported by FUSE?
Currently, FUSE only supports the C700/C750 and 5540/5560 printers.
How do you determine the fragility (cushioning requirements) of an item to pack?
Check on the monitor wrap.
What is the Purple Promise?
The Purple Promise, “I will make every FedEx experience outstanding,” is at the heart of everything we do at FedEx Office.
you notice a customer places a package to ship on the counter and it feels cold to the touch?
Ask the customer what they are shipping and determine whether or not it is a Dangerous Good.
Would children's crayons and art supplies be considered prohibited to ship internationally?
Children's crayons, finger paints and art supplies are prohibited to ship to New Zealand. Always check eSRG for commodity restrictions.
Can you process a shipment and ring out a retail item in the same transaction?
YES!
What tool should you use to calculate the weight and dimensions of a Custom Pack?
The Digital Custom Box Calculator
Name one of FedEx's core values.
People
Customers
Integrity
Responsibility
Innovation
Community
you suspect a package contains illegal substances?
Engage a manager.
How many packages does FedEx handle each day?
Approximately 14 million packages
Can I process HAL packages through FUSE?
This functionality will be added this week.
When would the Intricate Fragile Packing SKU be used?
When wrapping ornate, fragile items with protruding parts, ex: chandelier, statuettes.
What is the Golden Package Rule?
“I will handle every package that comes into my store as the single most important package ever.”
a customer wants to Pack & Ship a firearm?
Remember, we CANNOT PnS FIREARMS. If a customer needs packing materials, direct them to our retail supplies.
We can only accept firearm shipments when presented with a pre-metered shipping label.
TMs may print a merchant label via email/QR code/mobile barcode for a firearms shipment.
How do we determine if a package is too big to ship?
Length Plus Girth
Length + (2 x Height) + (2 x Width) = 165"
What percentage of Return Vendor QR codes can be processed through FUSE?
90%
Instapak should never be used in which standard size box?
8x8x8
What provides peace of mind to our customers by reimbursing them for their Pack and Ship transaction in case of any damage/loss as related to inadequate packaging?
The Packing Pledge
a customer brings in a shoe box with a pre-metered label?
Inform the customer we cannot ship in retail boxes and offer packing services.
Can Ground shipments be sent in Express packaging?
FedEx Ground Shipments cannot be sent in Express white packaging unless it is a pre-paid return and/or the second use.
What (if any) is the dollar amount limit to Quick Prints?
$1000
Would you pack cash in bubble wrap or ranpak?
ALERT! ALERT!
NEVER ship cash!
What is the re-wrap log?
One-time free packing offered to customers as a last resort courtesy.
a customer brings in an item to be packed later, how do you determine the final box size and weight to enter when processing the shipment?
Utilize the PNS Order Pad to correctly charge for packing and shipping, without packing the item while the customer waits.
Bonus question: How do we determine if the PNS Order Pad wasn't used or completed correctly?
What does P-S-P stand for?
People - Service - Profit