PACT Peak!!!

People & Process

100

These 2 people are primary & secondary accountable for ATG system during Peak

Who are Sitanshu as the Director and Jodi as the Sr. Engineering Manager

200

This person is the primary point of contact for all things Peak for PACT.

Who is Ankit!!!!!!!!!!!

300

This channel will be utilized by the App, Commerce and Transactions teams over Cyber5 and Boxing day to post ongoing updates regarding system health.  

What is ACT Peak Monitoring (App Commerce & Transactions)

400

This is where we can find the consolidated PACT Peak reporting in one page.

Where is C&T: https://lululemon.atlassian.net/wiki/spaces/COMMTRAN/pages/2937356765/PACT+Peak

500

He is the Tech Global Operations & Support and is the most active people on Tech Mgmt Sev1 channel

Who is Craig Henderson

Awareness

100

These roles attend Sara's Digital Deployment Review Meeting 2x a week

• VPs/Directors – to understand the importance of a deployment during Peak Freeze and provide an approval
• Peak Track Lead – to ensure there is someone who can provide technical explanation of the deployment to the system/applications and someone who can speak to the value and priority of the deployment during freeze period (Note that Track Leads don’t necessarily need to attend if they have the right proxy invited)
• Technical Expert and/or Product Manager – to provide a clear explanation of the impact of the deployment

200

According to the Digital Peak calendar, these are the dates in November where NO CHANGES ARE ALLOWED for our major systems like OMS & ATG.

What is Tuesday November 15th - Monday November 28

300

According to the Digital Peak calendar, these are the dates in December where NO CHANGES ARE ALLOWED for our major systems like OMS & ATG.

What are Thursday December 22nd through Tuesday Dec 27th for ATG and Sunday December 25th for OMS.

400

According to the Digital Peak calendar, these are the dates in January where NO CHANGES ARE ALLOWED for our major systems like OMS & ATG.

What are Sunday January 1st - Tuesday January 3rd

500

This is the date Digital Peak ends and deployments are allowed in all systems without any approvals

What is Wednesday January 4th. 

Sev1's!!!!

100

This is what you DON'T do when a Sev1 is declared

What is PANIC and start a million Teams Chats

200

This is the name of the channel for all Tech Managers to watch for Sev1's regardless of system or team

What is Tech Management Sev1

300

This the Educator Help Centre (EHC)

What is our internal IT support team. Their primary role in major incidents is to assist with sending communications to stakeholders at the company. As well as keeping educators updated on the progress.

400

This is the role of an Incident Manager

What are responsible for ensuring the process starts, and is being followed up to the incident resolution. Every Major Incident/Sev1 needs to have an incident Manager taking lead. 

500

This is how a Teams Channel is created for Sev1's

What is directly in the ServiceNow Inc - this is a new integration!

$$'s & ##'s

100

This is the highest volume day of the WHOLE year for lululemon.

What is Grey Thursday

200

This is the total number of orders received on Grey Thursday last year.

What is 396,439.

300

This is the total number of orders received last year on Black Friday.

What is 342,329

400

This is the time window of the highest number of orders in an hour on Grey Thursday.

What is 7-8 am

500

Was the highest selling sku during Cyber 5 last year

Wunder Under Legging