Troubleshooting
Any time there are reports of missing pages who should you report this too?
LuAnn
A personal pager is assigned to?
a person
This allow us to contact many pagers/devices by sending one singular message to all pagers/devices.
Group Paging
This paging method is to be used after five minutes, when staff have not answered their page.
88 paging
What information do you need from caller to when changing a capcode?
Ask for the caller's full name, pager number (to ensure you have the right person), new pager capcode, and a callback number.
Who oversees the paging system?
Telecommunications
A function pager is assigned to?
a group of people
This allows us to blast a page to endless amounts of people while only paging one pager ID.
Capcode Group
If a caller is looking to change their own status via phone what number should they dial?
58888
Why should you look up the new capcode number in Smart Center?
To ensure it is not already assigned.
If LuAnn can NOT be reached to report a pager outage, who should be contacted (two answers)?
TSC, then TSL’s
Pager requests can be summitted on what platform?
Service Now
Where can you find information on group paging?
F3 - highlight the group and hit enter. Group directions will populate in the yellow box. Follow directions and paging template.
#16 pager status is what code?
Unavailable for page
This question should be asked of all staff requesting a capcode update.
"Are you in any emergent pager capcode groups?"
These 4 methods should be tested when report of paging outage.
88 off the phone, Smart Console, Smart Web, Employee Directory
What basic information is necessary and should always be obtained when paging?
Spelling of 1st & last names
Who is able to add additional capcodes to a pager?
Telecom - Kristin P, Cheyenne, LuAnn
Clinical Engineering
What would be a staff members Smart Web login and password?
employee ID # or pager # (if they have one)
If a additional capcode is on a pager and it is after hours, what information should be relayed to caller?
Direct to Security* for a replacement pager and a loaner Code Group pager - until the next business day when Clinical Engineering can add the additional group capcode cap into their replacement pager.
Where can you find the trouble shooting information?
F4, OneDrive, Telecom Binders at each station
What should ALWAYS be completed when paging or call staff?
page template
Name one capcode group
BRT, Code Blue, SRT, Cath, MRT, P1, Trauma, etc.
In Smart Web what tab is the employee choosing FIRST to update their status?
Personal Profile
What should you tell your caller to do when replacing a pager after a 5 minute wait?
Test page their own pager