Company Paid Leave
Disability Claim Transfers / Pregnancy and Bonding
NY PFL / MA PFML
SDO Contact Request
Misc.
100

The color in which paid leave branches will appear as in PDR 

What is purple 

100

In order to determine if an EE has disability coverage, we need to review this 

What is the eligibility feed 

100

This field is required to be entered on all NYPFL COFM claims under the relationship tab on the ABS Event 

What is the HCP license # 

100

The folder in which the SDO contact request is located 

What is the Team Paid Leave Folder / ABS Templates Folder 

100

True or false: A new claim is required once the claim reaches its max benefit year. 

What is true?

200

CPL rules are defined in these 3 locations within DCMS 

What is ABS rules engine, PDR and the CLW 

200

STD applies to this leave pattern

What is continuous 

200

True or false: A new claim is needed for MA PFML when an EE changes their leave pattern from a continuous leave to a reduced schedule

What is false?

200

True or false: Absence requested beyond the expiration of the current benefit year will require a new claim 

What is true 

200

We must enter the employee termination date on this screen

What is the claimant employee hx screen?

300

True or False: A new eligibility feed must be pulled in upon FDA on early submission claims?

What is true 

300

A referral to this person is needed when transferring a claim to STD 

What is your DCS 

300

The recurrence period for NY PFL 

What is 90-days 

300

The DCM will be required to take action on the SDO email response within this timeframe from receiving it

What is 24 hours 

300

This is the first step when receiving an eligibility update - terminated EE follow 

What is assign the most recent eligibility feed to the claim

400

This applies when CPL runs alongside State Paid Leave

What is Offsets?

400

This letter needs to be sent when proof is not on file and is needed for NY PFL 

What is the Paid Leave Claim Acknowledgment Letter 

400

In addition to Proof of Birth, NY PFL requires this as well for bonding claims 

What is Proof of Relationship 

400

This cannot be transferred to a new claim from the prior claim 

What is EFT 

400

A New York employee requests absences from 04/01/2026 through 05/01/2026. The certification was due by 05/01/2026. No certification was submitted and the DCM denied the claim. On 05/04/2026 a completed certification was received that supported the employee’s absence request. What dates, if any, will the late filing penalty apply to?  

What is 05/01/26-05/20/26 ?

500
  • Employee is approved for MAPFL for bonding
  • Employee has a CPL with a maximum leave duration of 6 weeks
  • Employee requested leave from 08/11/2026 through 11/02/2026

What will be the offset start and end date (if any)? 

What is 8/11/2026 with no end date?

500

This letter needs to be sent once all payments issue for NY DBL 

What is the DB 451 Letter 

500

A NY Employer provides the following information:

  • Earnings preceding 8 weeks from the FDA: $5,548.17
  • Bonus preceding the 52 weeks from the FDA: $6,444.81

What is the AWW? 

What is $817.46

500

We would use this tool to copy (transfer) over proof/medical to the new claim 

What is iCapture 

500

Mary is a MA employee who used 13 weeks under MAPML. How much time does she have remaining under MAPFL and MAPML?

7 weeks MAPML, 12 weeks MAPFL