Abbreviations
DQ
disqualified
AEP
American Electric Power
You select the incorrect inverter on the equipment section of the ICA app, it does not match the inverter being used on the engineering plans. What kickback reason should you use to log this in Salesforce?
Data Entry
The utility rejects your ICA app because the AC disconnect switch manufacturer is missing on the one line. What kickback reason should you use to record this in SF?
Engineering - One Line
MEC
Mohave Electric Co-op
TDR
temporary disconnect reconnect
SR
Sales rep
Customer Issue/Hold
The utility rejects your ICA app because the system is oversized. What kickback reason should we use in SF?
System size
Who is the VP of Policy?
Ryan Barnett
SDG&E
San Diego Gas & Electric
PV
photovoltaic
ESID is missing from the site plot. What kickback reason should we select in SF?
Engineering - Site Plot
The utility rejects your ICA application because the the customer's feeder in that area is full and they are not offering any upgrade options at that time. What do you do? What kickback reason should you select?
Open a retention case. Transformer Upgrade.
What team is responsible for document collection?
Origination team
TEP
Tucson Electric Power
NEM
Net energy metering
You need to submit HOI with the ICA submission. The HOI is set to expire in one week. What kickback reason should you select now that you need a new HOI than what was originally collected by the CRC team at POS?
Incorrect CRC documents
The utility says that they cannot proceed with your ICA app until you provide them with the DocuSign signature summary page for the ICA agreement. What kickback reason should you use?
New Document Required
Who is Sean Hayes?
COO
SRP
Salt River Project
HOA
Homeowner's association
The customer signs the name on the ICA agreement in another name than what is on the UB. The utility kicks the app back & wants the customer to sign in the exact name as on the UB. What kickback reason should we use?
Incorrect Customer Signature
A transformer upgrade is required in order to proceed. What kickback reason do you select? What is your next step here?
Transformer upgrade. Ask utility for a quote for the upgrade & provide to the FT team once received so they can communicate to the customer & confirm if they want to proceed with the project
RMP
Rocky Mountain Power