Phone Call/Video Call
What should you ask at the end of video calls?
What is "Ask if they want a follow up"
What is something that must be on top of our emails every time we attempt to contact a student
What is the PAM Banner
You should click this button after you respond to text messages - making sure they are no longer in the "Action Needed" folder
What is "No Action Needed" button
2nd Texts and 2nd Emails are sent on what day?
What is the Same Day?
What game did we play at Brother Watson's house in the Spring Semester Party at the very beginning of the party? (Game was announced before we started eating and finished before we were done eating)
What is the Sticker Game?
What should you always ask when you are talking to a student on the phone and you need to send them information?
What is "Ask if they prefer text or email"
What are the main things the first email needs to have?
What is the Name of the student, Get to know you question, Department letter (if available), PCNSOO, Booking link, Signature, and Video Presentation
It's important to ask students this after conversations, making sure they get all of the help they need
What is "Ask them if they have any questions or concerns"
A Student is only considered contacted if...
What is Marking and Recording a Priority Point
What is the name of the cutest female in the office
(Hint: Keeton and her sit close to each other)
Who is Millie
How many priority points should you bring up in every interaction?
What is at least 1
At the end of the Summary Emails, what do we need to ask the student to see if they need further help?
What is Whether or not they would like a follow up
This is an important step to do when you are texting a new student for the first time
What is Add them to your group
Which is correct?:
Jane Doe 11/3/24 Video Call
Student called and we went over PP, student had housing and had done PCNSOO. We talked about financial aid. I sent some resources in my summary email I thought would be helpful to the student. Asked if I could follow up and he said yes.
Jane Doe 11/3/24 Video Call
Student called and we talked about housing, he’s staying at Colonial and has been able to sign a lease. He’s rooming with one of his mission comps! I followed up on his PCNSOO and he had completed it and had some questions about how to apply for scholarships and how to see if he was granted for financial aid. I informed him he could find it in his myBYUI page under financial aid portal and that I would send him the link to scholarship universe.
Asked if he’d like a follow-up in two weeks and he said yes, asked what form of contact he’d prefer, and he said text.
Jane Doe 11/3/24 Video Call
Student called and we talked about housing, he’s staying at Colonial and has been able to sign a lease. He’s rooming with one of his mission comps! I followed up on his PCNSOO and he had completed it and had some questions about how to apply for scholarships and how to see if he was granted for financial aid. I informed him he could find it in his myBYUI page under financial aid portal and that I would send him the link to scholarship universe.
Asked if he’d like a follow-up in two weeks and he said yes, asked what form of contact he’d prefer, and he said text.
What is the name of the second song Shelbie used for the second PAM video?
BONUS: You can gain/steal 50 points from another team if you whole team sings the song
What is Call Me Maybe?
What is the code to transfer to someone else in the office?
What is 789
Which one is a QA point exclusive Only for Emails?:
1. Does not give academic advice or suggest classes - informs student of the Grad Plan and points them to other resources as needed
2. Addresses the student by name at the beginning of every attempt
3. Refrains from excessive use of casual language, doesn't use offensive words, is positive about the university, and other campus departments
4. 1st, 2nd, 3rd attempts and follow-ups contain correct information, links, and attachments (if needed or requested)
What is something you always need to do at least once a day every time you attempt a student
What is acknowledge the student's name
It's important to remember to do this to ensure future communication is sent through the student's preferred way (Email, Text, Phone)...
What is Preferred Method of Contact?
What semester or FYE activity did London and McKay start flirting with each other?
What is the Fall 2022 Christmas Party
What are two of the three things that should be in your voicemail?
What are "Why they called, Full phone number, and Email address"
What is the correct signature for False Students:
1. Daniel Santana
Student Success |Pre-Arrival Mentor
Brigham Young University- Idaho
(208) 496-1424
2. Daniel Santana
Pre-Arrival Mentor | Student Success
Brigham Young University- Idaho
(208) 496-1424
3. Daniel Santana
Pre-Arrival Mentor | First-Year Experience
Brigham Young University- Idaho
(208) 496-1424
Daniel Santana
Pre-Arrival Mentor | Student Success
Brigham Young University- Idaho
(208) 496-1424
True or False: Emojis are okay to use when texting your students
True: As long as it is not overdone or inappropriate, emojis are okay to send
Comments should be made this way and include these details...
What is, "detailed, includes questions asked and answered, resources shared, etc."
What is the country with more cats per person than any other country in the world?
What is New Zealand?