Indirect
Leadership
Continuous Improvement
Project Management
Value Co-Creation
Financial Decisions
9 Conversations
100

According to Simon Sinek, all leaders have just one thing in common, ____.

What are "followers"

100

Control Charts have upper and lower boundaries on them which are set by the data itself and have  nothing to do with customer requirements.  These boundaries are known as ___ ___.

What are "control limits"

100

If you need to  communicate significant project events at a high level (perhaps to senior  executives who won't want too much detail) then this visualization is preferred.

What is a "timeline"

100

According to Neil Rackham, In order to stay ahead of competition and maintain premium prices, Key Account Managers themselves need to become more important to customers than ___ ____.

What are "product features"

100

If a KAM doesn't have enough information to perform a calculation (and not enough time to research it fully), it is OK to do this.

What is  "estimate"

100

The best Business Reviews are __-___.

What is  "2-Way"

200

Providing feedback (telling your opinion) is an example of this kind of leader conversation.

What is "directing"

200

Histograms very rarely have control limits shown on them.  Instead, they often have these left and right boundaries to help show the extent of defects that have occurred in the past.

What are "specification limits"

200

A seemingly completed project may ultimately fail if the project team neglects engaging this special group of stakeholders.

What are  "users"

200

When considering FIT  for Value Co-Creation, if a customer is very open and willing to share, but  does not believe Henkel's capability beyond material supply, they are most likely __ ___.

What is "not  ready"

200

If the AAR(average accounting return) you estimate is less than the decision point for a customer, then the decision should be to ____.

What is "reject"

200

Customer senior executives are often annoyed with these three 2-word couplets during presentations.

What are:  "I think", "I hope", "I feel"

300

To have better calls and meetings where you want active discussion, you can ensure people are not distracted by providing ___.

What is "Pre-Reading"

300

In CI, most initiatives are programs, but a break-through idea may require a formal ____.

What is "project"

300

If your project keeps getting bigger or more complex, then you may have failed to define and lock down this essential project element.

What is "scope"

300

Value Co-creation is rare because it requires a tremendous amount of this between both companies.

What is  "trust"

300

If the NPV (net present value) for your project is greater than zero then it creates value but may still be rejected if it doesn't exceed this.

What is "total value threshold" or "business impact threshold"

300

Whenever presenting to customer senior executives, it is always a safe opening to start with ___.

What is  "WHY"

400

As a leader, one simple way that you can show your team that you value them and their ideas and avoid imposing bias is to practice ___ _ ___ _ ___.

What is "being the last to speak"

400

Whereas Lean focuses on eliminating waste,  Lean Six Sigma concerns both waste and ____.

What is "variation" or "variability"

400

Most people who are not trained in project management think that projects are the sum of the steps in the execution phase.  But trained project managers are more concerned with the phases of the ____ ___ ____.

What is "project life cycle".

400

Even if a customer opts to not embark on a Value Co-Creation journey with Henkel, there is value for a KAM to suggest it because it facilitates ______.

What is "elevation"

400

If the IRR (internal rate of return) for your project is greater than both the decision point and the IRR's for other project options, then your customer will likely ____ __.

What is "accept it".

400

If you plan to ask a question of a customer senior executive in front of their people, it is never a good idea to ___ them with your question.

What is  "blindside".

500

According to Sadhguru, not everyone who piles work on you is your enemy… not everyone who gets you out of trouble is your friend… but when you are in a heap of trouble… you should __ __ ____ ___.

What is "Keep your mouth shut" or "avoid complaining"

500

5S is a Lean tool that includes these 5 steps for improving operations.

What are:  "Sort, Set, Shine, Standardize, and Sustain"

500

Besides the fact that Programs can include projects and projects can end with creation of a program… Projects can easily be distinguished from Programs because of ____ versus ____ timeframes.

What are:  "Temporary vs Ongoing/Indefinite"

500

Value Co-creation is most distinct from Value Selling because it is ____.

What is "special" or "not the normal way of working together"

500

VIR (value investment ratio) is really only helpful if the customer has _ ____ _ _____ to compare to.

What is "a history of projects"

500

When conducting a business review, a KAM should always plan time to cover ___ ____.

What is "value delivered"