QA
What is branding, Name and offer assistance.
What is workflows and on the SharePoint.
What is False.
We use this to find what appointment type we should schedule with and notes to add when scheduling.
What is The Visit type standard job aid.
ER/EC follow up appointment.
Office Visit [1004]
what are 2 things you must do before placing a patient on hold?
What is obtain permission and advise why you are placing them on hold.
What workflow must you use after scheduling all appointments?
What is Appointment Confirmation.
what workflow should you have up at the beginning of every call
PATIENT VERIFICATION
We use this recourse for urgent care to determine if we can schedule an appointment.
Urgent care Same day guidelines.
What is the appointment type for a Virtual OFV
Telemedicine
[723]
What workflow would you us if the pharmacy is calling for a Prior Authorization?
What is provider to provider during hours.
A cardiology patient is calling at 2:00PM on Friday afternoon, what workflow should you be on
What is PBX on call
True or False: Patients husband has the same insurance as patient and we are not able to verify it, if he has been seen with that insurance would we be able to schedule without verifying?
patient last seen within 3 years in Primary Care and wants to change to another PCP or previous PCP left Sansum Clinic and needs continuation of care.
Long Visit [484]
True or False: You should read the call back number to the caller instead of them providing it?
False: We should always obtain the number not provide.
If you are unable to hear a patient when the call comes thru what workflow would you use?
What is Disconnected caller.
What workflow would you use if a new patient needs to be seen sooner than what is available with requested PCP.
AFTER HOURS SCHEDULING NEW PATIENT
We use this recourse to determine if we can schedule with Alternate provider
APC guidelines. Found on find an appointment with PCP workflow.
Patient is having surgery and needs to have a clearance, what is the appointment type?
Pre-Op [17108]
what workflow do you use and what are the 3 Identifiers you must verify on every call?
What is Patient identification and Name, DOB, and Phone number/address.
What workflow would you use if law enforcement is calling to speak with PCP.
Provider to provider
Patient is 7 weeks has a fever of 100.6 what workflow do you use?
What is EMERGENT/STAT 17 & UNDER?
What resource would you use to see what Doctor is covering after hours calls
ON call log.
Does Patient access schedule for TCM/SNF appointments?
NO