Product
What is bulk of our product made of?
What is Sterling Silver
What does PSC Stand for?
Pandora Selling Conversation
What must employees do prior to leaving the building?
Bag Check
What are our managers names?
Stefanie, Pat, Jose, Rhya
How does our store manager spell her name?
Stefanie- with an F
Where is the majority of our products made?
Thailand
What is the 1st step of PSC?
Welcome
What is our normal return/exchange policy?
30 days with a receipt. Retired is final sale
What day did our store open?
Thursday, 10/17/19
Where else does Rhya work?
Kate Spade
What is Shine?
18k gold plated silver
What is the 2nd step of PSC?
Explore
What is our warranty?
1 year limited- covers anything outside of normal wear. Replacement as long as we have proof of purchase
What is Stefanie's bosses name (Our District Manager)
Tim
What size shoe does Pat wear?
"11"
What is PANDORA Rose?
unique metal blend
How many details should you be able to provide about your customer?
at least 3
How do we handle 14k gold?
Managers must be present the entire time
Where does the rest of the company think we are located?
The Hamptons
What does Jose's nickname JBD stand for?
Joey Bag-o Donuts
What category does Pandora sell the most of?
Charms
How many steps are there to PSC?
5
What does inventory show when we scan the wrong barcodes?
Negative on hands?
How many states has Stefanie worked in since joining the company in July?
4- NY, NJ, FL & MI
What day did Stefanie meet Pat & Jose
Pat- 8/26/2018
Jose- 2001ish