Services
Is there an additional fee for repair/replacement?
No
What is the cost to replace an earring back with the Pandora Cares Plan?
$0
What company is partnered with Pandora for the new Pandora Cares plan?
Assurant
When the Care Plan should be brought up during the sale
Care Plan should be mentioned throughout sales presentation
Are inspections required?
No!
What is the minimum value of an item that needs to be repaired instead of replaced?
$200
When does the Pandora Cares coverage kick into effect?
1year plus one day from date of plan purchase
Should we call Pandora Cares insurance?
NO! Insurance implies we can cover lost or stolen property which this Care Plan does not cover
With the care plan, this is how many times a customer can replace the damaged item
once
Can customers save 10% off the Care Plan with PCC?
No
Can a plan be cancelled anytime?
Yes! Before thirty days customers can get a full refund in store, anything after day thirty they must call the Pandora Care Claims customer service line
What Sales tool provided is the best way to "Plant the seed" for Pandora Cares
The Pandora Cares Key Card
If an item cannot be repaired are we able to give a replacement?
Yes
What price does the Care Plan start at?
$3.99
Where can customers file a claim on their Care Plan for repair/replacement
pandoracaresclaims.com or call the 1-800 provided in the brochure
When creating a profile for a customer purchasing a care plan, what information is needed?
Name, Full Address, E-mail, and Phone Number
Is a customer allowed to get their ring resized with the care plan?
Yes!
If an item is valued at $250 but is on sale for $175 what care plan should be given to the customer?
$200-$299
Does Pandora Cares cover chipping or discoloration?
Yes however the regular brand warranty still stands where is DOES NOT.
What is the correct order to ring up multiple items that need a care plan?
First item then the care plan that corresponds with price then the next item and its corresponding care plan