Customer Service
What does "A" stand for in AIDET
What is "Acknowledge"
What type of guarantor account is used for personal medical services including OB services?
What is: Personal Family
What is the name of the insurance that is available to patients 65 and older, or patients who suffer disabilities or end stage diseases?
What is: Medicare
What is the RTE response when a patient has active coverage?
What is: E-Verified
What type of payment do patients need to make at check in if applicable?
What is: Co-pay
What does "I" stand for in AIDET?
What is "Introduce"
What type of accounts do we use for on the job injuries?
What is: Workers Compensation
What are the names of the State Medicaid Plans in Washington State?
What is: Molina, Apple Health, CHPW and Coordinated Care
What is the RTE response we receive when the information sent did not match what we receive?
What is: Data Mismatch
What is the code we use to communicate to not use a coverage even for one day?
What is: 1/1/1900
How soon should you acknowledge a patient?
What is immediately upon arrival.
What type of guarantor account is used for motor vehicle accidents?
What is: Third Party Liability
What is the name of the type of plans usually offered through an employer?
What is: Group Health Insurance
What is the RTE response we get if we load Medicare but the patient actually has United HealthCare Medicare?
What is: Replacement Returned
What button should we be using when collecting a payment in CareConnect?
What is: Enterprise Payment
What was the #1 customer complaint in regards to the telephone?
What is being place on hold without asking or acknowledging
What type of guarantor account is used for Behavioral Health visits?
What is: Additional type with Behavioral Health option.
What is the name of plans that consumers can purchase through the health exchange program?
What is: Individual Health Insurance Plans
What is the best way to ensure a filtered answer back when creating a coverage?
What is: Using "A" for address then entering in the PO BOX address without spaces
What is due within 120 days of hire that should be turned into your manager?
What is: Competencies
What is the name of the document that details scope of practice
What type of guarantor account is used for a minor coming in for a protected dx, that they would like to remain confidential?
What is: Additional Type with Minor Regulatory Account option.
What Medicaid plan is now offering commercial insurance and what is the name?
What is: Molina Marketplace
What is the name of the tab in the response history that shows plan information?
What is: Legacy Details
What is the bad customer service example your trainer used during the customer service presentation?
What is: Comcast