Prepare
4 count breath
Personal wellness
Non-physical skills used to prevent a (potentially dangerous) situation from escalating
Verbal de-escalation
Only amount of force reasonably necessary
PAR Escalation Matrix
Born with it
Worth or value
Dignity
Given in recognition
Reward
Maintain the right attitude and make the right actions
Smart skills
Recognize - Assess - Respond
Guide framework
Verbal
Physical
Mechanical
Types of Responses
Positive feeling or action - it is earned
Respect
Genuine, justified, and earned
What a reward should be
Operations, Physical, and Cultural
Types of safe environments
Warning Phase, escalation, crisis, de-escalation, post-incident conversation
Crisis Development Model
Types of resistance
Verbal resistance
Passive resistance
Active resistance
Combative resistance
Aggravated resistance
Verbal De-escalation Don'ts
TACOS
Trust, communication, participation, motivation
Reward cycle
Appearance, positioning, body language, facial expressions, use of voice
Non-verbal Communication
Open-ended questions, affirmations, reflective listening, summarizing
OARS - MI
Used to determine stability of situation, Youth-Environment-Self or staff
YES Framework
ADAPT
Post-Incident Conversation Steps
Motivating or insulting
What a reward can be
Absence of trust, fear of conflict, lack of commitment, avoidance of accountability, inattention to results
5 dysfunctions of a team
Step back and listen, stay on topic - redirect, offer choices, find middle ground, stay solution-focused
Ways to avoid a power struggle
TEAM, coaching, positive reinforcement, planned response
Team Communications
Keep calm, acknowledge feelings, don't minimize feelings, and use reflective listening skills
Role in PIC
Holds, stances, escapes, evasions, releases
Physical interventions