Service Standards
1.If a guest comes up to you and asks you a question you don't know the answer to, how would you answer it?
c) I'm not sure of the answer to that but let me find out for you.
2. If a guest comes up to you and says they need to rent a stroller, where would you direct them to?
a) to the nearest gate/entrance
20. Where in the Bronx Zoo can the rhinos be found?
c) Zoo Center
3. What time is the bee-eater feeding and where is it?
c) At 3:00pm in the World of Birds entrance
True or False:
Smoking is allowed in all WCS parks
False
Smoking is prohibited. Guests may, however, smoke in the parking lot or designated areas.
8. A guest wants to know where the elephants are in the zoo?
c) The elephants can only be seen on the Monorail which is located in Asia Plaza. Do you have a TEX ticket or a Membership?
4. The shuttle is making a turn by tiger mountain and you notice there are a lot of guests in the center of the path. What should you do?
b) Excuse me everyone, could you please step aside for the shuttle. Thank you for your help.
16. What animal can be found at all five parks?
d) sea lions
12. A guest bought a general admission ticket at the gate. They are now at Children's Zoo and want to know if they can upgrade to a total experience ticket there. Can they?
a) yes
Which of these zoos does not belong to WCS?
b) Staten Island Zoo
What is Triple A? What are the three A's?
e) Alert, Approachable, Attentive
13. You see a crying child over by the sea lion pool. They might be lost. What should you do?
e) All of the above
23. You are walking through the park and notice two kittens with a momma cat. What should you do?
b) call pest control and inform them of the location.
19. Which of these exhibits is not part of the TEX ticket?
c) World of Birds
What TV network does our show The Zoo play on?
c) Animal Planet
15. What is the gate to gate policy?
e) All of the above
11. A guest lost their cell phone. How would you handle this?
c) Give them the phone number to Security on the map. Inform them that it can take up to the next business day for items to make it into the lost & found.
24. You notice a group of kids chasing one of our peacocks. What should you do?
c) Calmly ask the kids to please stop chasing the peacock.
7. A guest asks you where they can get on the train thingy? What would you tell them?
c) Ask them if they mean the Monorail or the Shuttle? Explain what each one is and then give them directions when they tell you which one they want.
21. In which Plaza can the Bronx Zoo Store be found? (Hint: the main restaurant is also found there.)
c) Dancing Crane Plaza
6. It's a rainy day. It's been very quiet but there are a few guests in the park. A guest comes up to you and wants to know where they can get something to eat and see a gift shop that's open.
b) Explain that because it's raining the outside stands aren't open but they can go to the Dancing Crane Pavilion for both food and souvenirs. Give them directions from where you are.
5. You notice a crowd of people huddled around a guest who has passed out on the ground. What do you do?
d) Walk over, ask what happened, call first aid and/or security immediately and wait for someone to arrive.
25. A guest comes up to you and informs you that a raccoon is walking around by the tiger exhibit. What should you do?
a) Thank them and call Security and pest control right away to inform them of the location.
10. A group of guests with small children want to go to Treetop Adventure. How would you respond?
d) All of the above.
9. You see your best friend since you were in first grade in the zoo while you are working. You:
c) Tell them you are working but make plans to meet up when you are both free.