Parker 101
We must have home owner permission before scheduling an appointment? True & False.
True
How long does a Elect Panel last in AZ?
20 Years
If someone is canceling their PFP, what is the email address you send your form to?
cancelPFP@parkerandsons.com
When scheduling a parts job. Who do I need to reach out to?
Dispatch
Does a PFP Member get a discount on services? If so, what is the discount?
10% up to $100
Why do we provide and recommend a free visual estimate?
To get the tech in the door.
If a customer has no power to their home, what BU & JT would you use to schedule this job.
BU Electrical Service JT Electrical No Power
If someone is upgrading from the old PFP to the New, what is the email address you send your form to?
familyplan@parkerandsons.com
Where do you go to see if you can schedule something out of capacity without manager approval?
Service Updates
What does a New PFP 1 Unit Monthly pay you in commission?
$25
Someone must be onsite while we are at the home? True or False
True
If the customer is experiencing no power to the kitchen, what priority level is this job request?
Urgent
What form would you complete if the customer wanted to upgrade their Parker Family Plan?
PFP Cancel / Change Form
Whose name does the account get built under for a Commercial property?
Business Name
What is the diagnostic fee for a commercial job?
$129
How much is a Realtor Inspection?
$229
What fuels a Whole Home Generator?
Natural Gas
What are 3 PFP selling points?
Maintenance, Discounts on repairs, Priority Scheduling
How do you add a debit/credit card to a customer account?
Got to Customer Page and Selected Add Payment Method
What are the steps to process a PFP in Service Titan?
Validate if they have a PFP
Pitch PFP
Add Payment Method
Sell membership
Create Invoice
Add Units if needed
Take Money
Add Material Section
In what 3 cases do we need the payment method on file prior to service being performed or scheduled?
Rental Properties, Commercial Jobs, Realtor Jobs
What 3 things are considered a Critical Appliance in electrical?
HVAC, Refrigerator, Health Equipment
How much does a 1 year 1 Unit PFP Cost the Customer?
$153.89
Whose name does the account get built under for a Landlord/Tenant property?
LandLord
What is the acronym for a HVAC & Plumbing PFP, Monthly w/ 2 Units?
MBTRSV2UN/P