Customer Service
How should you approach patrons?
Introduce ourselves with friendly smiles and phrases, like "Good morning" and "Good afternoon"
How many logs are there in our communication log binder?
5
What should you do during your park patrols?
Collect trash, collect library books, look for graffiti, and check for damaged or stolen equipment. (Bonus answer: greet and say hello to patrons/ hand out flyers)
What are the park site abbreviations?
MKP, DMP and SYP
What does your uniform consist of?
Red shirt, black or khaki pants/shorts, belt, close toe shoes, and ID badge.
What should you do when a patron is being rude to you?
"Kill them with kindness"
What do we collect as collateral when doing equipment rentals?
Valid ID only
How many patrols do we do during every shift?
2-3 patrols
What are the abbreviations for our recreation centers?
POPC (Palmdale Oasis Park Center) and MKPRC (Marie Kerr Park Recreation Center)
What is your supervisors name?
Laura Rice
What should you do when you see a patron smoking?
Politely ask them to not smoke in our parks and suggest they move out of the park. (Bonus answer- remind them that all Palmdale parks are smokefree spaces according to Palmdale Municipal Code 8.34- all smoking is prohibited at all outdoor facilities, including parks.)
Which one of our sites does NOT have an alarm?
Domenic Massari Park & Sam Yellen Park
Where do you report graffiti?
City of Palmdale Website or your leads so they can create a workorder with the Graffiti Abatement Team.
What is the name of our security?
Good Guard
Who are your point of contacts?
Laura Rice, Rachel Serrano, Aubrey Gallegos, Vanessa Guiler
How do you answer the phone when a call is coming in?
"[Park name], this is [your name] how may I help you?"
EX: "Marie Kerr Community Building, this is Vanessa, how may I help you?"
What is the code to the alarm at Marie Kerr Community Building?
44001 to disarm and 44002 to arm.
What cleaning supplies do we use when removing graffiti? Bonus question: What PPE should we use while removing graffiti?
Graffiti wipes and spray.
Bonus answer: Gloves, mask, and safety glasses.
What site are we going to add?
Courson Park
As a program leader, what role do you play in the community?
A public servant
What should you do when a patron asks you for any information/events going on in the city?
Direct them to our information table where we have all our flyers, direct them to our city website or "playpalmdale.com" or direct them to call our Parks and Recreation office.
What are the closing procedures?
Cleaning up board games and crafts, sweep facility, take out any trash, make sure there are no rentals out and no IDs in the lock box, make sure all logs in the binder are filled out, all doors are locked and arm the alarm before leaving.
What do you do when you see broken equipment? Bonus question: What protocol should we practice when we see broken equipment on the playground?
Inform maintenance and then take pictures and report it to Vanessa, Aubrey, Rachel or Laura.
Bonus answer: Wrap broken playground equipment with caution tape and place an out of order sign. If any equipment is loose or on the ground take it with you into your work office space.
How many park locations do we have? Bonus questions: can you name all park locations?
19 (Bonus answer: Marie Kerr Park, Domenic Massair Park, McAdam Park, Courson Park, Joshua Hills Park, Oasis Park, Sam Yellen Park, Legacy Park, Desert Sands Park, Poncitlan Square, Pelona Vista Park, Foothill Park, Anaverde Park, Manzanita Heights Park, Arnie Quinones Park, Rancho Vista Park, Joe Davie Heritage Airpark, Amargosa Creek Trail.)
What are our park site hours?
Summer hours: 9:45 AM - 2:15 PM & 3:45 PM - 8:15 PM