I wasn't supposed to do that
I am giving a verbal warning, I need this in case anyone asks about the corrective information
What is documentation
If no steps are skipped in the progressive action process for discipline, this is the order of actions?
What is a verbal warning, written warning, final written warning, termination/supension
This is an Employee’s Date of Hire
An employee’s date of hire is the 1st day they have paid hours
An employee has two failed calls in a week so you them this
What is a PIP
An Employee has final written for A behavioral issue and then calls in an hour before shift and tells you they are not gonna be able to work today. This is what you corrective they get.
You will simply give them a verbal for adherence, adherence and behavioral correctives do not overlap.
This is the official Work at home policy
What is it must be treated as though it is a real office, which means it must be a dedicated quiet space, with good internet. If anyone is doing something, that they would not do at the office I.e. spouses on camera with shirt off, screaming kids, TV in the background etc. You must have a conversation with the employee about it immediately. PDF with all this info is signed on hire date
An employee is discriminating against a caller by making racist statement to the caller. I will follow this corrective action
What is immediately share with hr, and based on a joint decision this could be grounds for immediate termination/ immediate suspension pending investigation
If an employee is on a verbal warning for giving false information and then is brought in for being a little rude to a caller. This is corrective you give them
What is you will give them a written warning, as behavioral discipline does stack.
This is why I need to do a PAF for change in hours worked?
What is a PAF is what notifies corporate admin when employees position or job title changes, rate of pay changes, benefit eligibility status changes (pt less than 30 hrs, ft is more than 30 hrs) pto accrual policy changes (less than 20, 20-35, 35+) and/or work status changes (Active, LOA hr approved leave of absence) PAF must be filled out when one of these changes occurs, no one from corporate will reach and if we forget to do this an employee can miss out on vital benefits. PAF should be filled out immediately for position or job title changes, rate of pay changes, and work status changes. For hours that are fluctuating, due to a reduction in call volume, benefits and pto eligibility status, must be reviewed within a month of fluctuation beginning