Career Planning
What provides employees with a summary of your education, work history, and skills?
Resume
A legal written agreement between you and your client?
Consent Form
Business reflects owners personal style
Small Independent Shop
In Shop Marketing- Are there posters or promotions throughout the business?
Shop Visit Checklist
The most important communication you will have with a client
Is the FIRST time you meet a client
Renting a room to provide services independently
Booth Rent
Remain objective, Be honest, Remain neutral
Communication with Co-workers
Owned by individuals who pay a fee to use the name
Franchise
Check your accessories; be fashionable and functional ex. not too noisy or too large that it would interfere with performing a service.
Interview Wardrobe
Make the Best of every situation, remain calm, talk less, listen more
Good ways to handle human relations
What is a way of expressing appreciation for service?
Gratuity or Tip
Appropriate body distance, Touch of Hand, Facial gestures
Positive Non Verbal Cues
Offer services and retail packages to entice clients
Mid-Priced Full Service Salon
Attend industry trade shows. Attend educational seminars.
Networking
When should the client consultation be done?
Before and after every service
What method of compensation is based on a flat or hourly rate?
Salary
Loud, Too Close, Looking Away
Nonverbal Clues
Located in trendy, upscale locations, high rent office, retail towers, luxury hotels or resorts
High End Spa
If you call, use your best telephone manner; speak with confidence and self-assurance.
Making Contact
Introduce Yourself, Be Honest, Give a tour of your salon
Ways to earn client Trust and Loyalty
The process of reaching logical conclusions by employing logical reasoning?
Deductive Reasoning
The act of successfully sharing information between 2 or more people so information is effectively understood
Communication
Management & marketing professionals make decisions for salons & spas
Large National Chains
Make a list of salons, spas etc. Use the internet, instructors and personal service providers to help guide you.
Targeting the Establishment
Review, Access, Analyze & Suggest
Four steps of a Consultation