Customer Service
Building relationships and generating Trust.
What is Excellent Customer Service?
Greetings! Thank you for choosing PAR Support!
What is a Greeting Intro?
Who? What? When? Where? How?
What is asking Probing questions?
The CEO of ParTech
Who is Savneet Singh?
Search early and search often!
What is Right Answers?
7 Seconds
What is how many seconds it takes to make a First Impression?
Cannot be answered with YES or NO.
What is Open-ended Questioning?
Funneling
What is Identify the challenge, the first step of Troubleshooting?
Alexander Sendzuk, Cindy Vander Velde, Zach Parker, and Kyle Benoit.
Who are the PAR Managers?
Subject/Title. Description.
What are the Description Information?
I apologize. PAR really works hard to deliver the best products and services.
What is an Empathy?
Humble, Smart, and a sprinkle of Hungry
What is the ideal team player?
P0 - Critical (Hard Down) SLA: 2 hrs
P1 - Urgent SLA: 4 hrs
P2 - Important SLA: 24 hrs
P3 - Routine SLA: 5 days
What are the Service Level Agreement Case Priority?
Act with Urgency, Own it, Deliver Outcomes, Win Together & Never Settle!
What is the Par Values?
Case ID# & Survey
What subjects must be mentioned at the end of every call?
Understanding how customers view situations.
What are perspectives?
70% of what you say is received by how you say it.
What is Greetings and Salutations; Call introduction?
Figure out why something doesn’t work as intended and provide a solution to resolve the issue.
What is the primary objectives of troubleshooting?
Bridget Fielding
Who is the Sr. Director of Customer Support?
Store:
Store Email Address:
Case#:
Reported Problem:
Actions:
KB Articles Used:
Conclusion/Next Steps:
What are the Case Notes Template?
I don't know.
Less to More phrases to avoid; I can find the answer for us!
May. Might. Possibly.
What are hedging words?
Admin Portal. Documentation Manuals. Guides. SharePoint.
What are Resources?
KCS
RA
What are Par Acronyms?
Knowledge-Centered Solution
Right Answers
CS Number: | Model: | SN:
Old terminal Remote Care name:
IP Address: | Subnet: | Gateway:
Server: | Brink Version: | LocationUid:
TerminalNumber: | EndPoint Address:
What are the Parts Request template?