Channel Managers
Everything is URGENT!
Who is Amanda Centeno?
SLA to Touch a Partner case.
What is 24 hours?
Assign to this Solutions Engineer to all Partner ICBs
SLA for completion is 24 hours and I will not pay for any NRR
Who is CNSG?
Send this Credit Request to which team?
Who are the "Partner Experts"?
My quote needs a Custom Solution, but please ask me first
Who is Billy/William Drake?
SLA to complete a basic Partner case.
What is 72 hours?
What is 15 locations?
What Master-Agent is the "ZAYO REGIONAL CHANNEL PARTNERS" Map based on?
Who is Telarus?
The Case Reason(s) that gets a case into the Partner Queue.
Who is Lindsey Mason?
This DIA quote is commonly sent without its full request because if fulfilled, the equipment would require an ICB.
What is a "Managed Router"?
Request came from an email with the domain: @ScanSource.com, what account am I?
A closed case with an email response containing a new request.
What is "create a new case"?
I have a personal POC that will process my MACDs.
Who is Deborah Slater?
Update this field to the Channel Manager on a case.
What is 'Internal Request Contact'?
123 Main St, 1G & 10G, ICB Reason: Requires T2
What is One ICB?
LEC is a common telecom term we see in requests. What do we translate this term to?
Attach these via email when the request is for additional IP Blocks.
What is IP Block pricing and IPJ form?