VSC
The day is 1/28/22, a job has been scheduled for 01/31/22 and the part is backordered with an earliest reschedule date of 2/12/22. What are your next steps?
Place two comments in MMB. One advising the part is on backorder including the earliest reschedule date. The second advising the job is scheduled too soon for a dropship. Bill out job and email rep/rep manager advising of both scenarios.
Sequence used to find a double branch location?
[CTRL] [U] [BR]
What light switches/dimmers are PNPR eligible?
28170 / 28172
What is the sequence used to find tech jobs?
[ALT] [F] [J] [E]
What is your reschedule reason?
Requires Part
What is your billing code?
NOCHGP
Sequence used to find the ASI/ASIH buffer.
[CTRL] [SHIFT] [J]
Which WiFi EXT is Command compatible?
EX6120-100NAS
Your Greeting?
'ADT THIS IS JOYCE, MAY I HAVE YOUR TECH ID PLEASE?'
When rescheduling what are the two sequences you must do in the tech's calendar?
Right click and apply job, right click again to edit job length (time needed at location)
A job has a part description but no part#. What are your next steps?
Add comment in MMB, EMAILED REP TO CALRIFY PART#. Try and find a part# they may have been looking for. Email rep/rep's manager requesting to update the part#. Turn line green in SmartSheet with a "SEE NOTE" EMAILED REP TO CALRIFY PARTS
Sequence used to find the PNPR buffer?
[CTRL] [SHIFT] [J]
What TWO cameras are PNPR eligible?
RC845 / OC845
Where do you find your tech's sub-inventory?
Add/edit part line.
A tech is requesting a part that in on the invalid sheet, with a replacement. What are your next steps?
Replace part in MMB, add comment "PART HAS BEEN REPLACED WITH ###' advise tech the part has been replaced and you have posted the new valid part in the job, continue with ordering.
There is no job number or rep in the Dropship Request form. What are your next steps?
Take a snip of the line in SmartSheet and email it to Jill, CC-ing Nick and OSCRSBPARTS distro. Remove the line completely from SmartSheets.
[SHIFT] [F3]
Should there be a scheduled date in a PNPR and why?
No, PNPR are self installs.
A tech has requested the part be shipped to the local warehouse. What are your next steps?
Advise the tech we have to get permission for that. You will send an email to the local warehouse and once approval is given the part will be ordered and customer will be scheduled. Add comment in MMB, 'PER TECH REQUEST TO SEND TO LOCAL OFFICE/EMAILED SSO/NOT PARTS ORDERED. "
A tech has requested standard time on the return for a job that the system is applying for 2 hours. What are your next steps?
Advise the tech the system is automatically advising of a the two hour time frame and if he wants to keep it his time frame or leave it for the two hours. Edit the job length accordingly.
The quantities do not match in MMB as what is being requested in the Dropship Request Form. What are your next steps?
Add comment in MMB :EMAILED REP TO CALRIFY QUANTITIES'. Email rep/rep's manager asking to clarify how many are needed. Turn line green in Smart Sheets and add "SEE NOTE" EMAILED REP TO CLARIFY QUANTITIES.
What is the resolution code for billing out PNPR OR VSC jobs?
Cause- 34
Resolution- PQ
What is the sub-inventory for PNPR jobs?
(ORACLE TOWN)CS099
What must we verify with the tech?
Tech ID, tech's name, customer name/address. parts needed/quantities/chargeable, if parts are on truck, customer reschedule, mandatory tech? how much time is needed on return.
A tech has requested he be the one returning. What are your next steps.?
Add into the body of the job MANDATORY TECH (NAME)
Place the tech as Mandatory in JST and continue scheduling.