PACKAGES
A parent has 5-year-olds and 12-year-olds attending the same party. Which package would you recommend and why?
Strike & Spare because all ages can bowl together and enjoy game cards.
A parent asks if they can bring pizza from another restaurant because one child has allergies. What is your response?
Outside food isn't permitted except cake or ice cream. If there is a food allergy, involve a manager.
A family arrives 40 minutes late. What should you do first?
Notify a manager immediately so the party timeline can be adjusted as much as possible.
You walk into a reset room. Name five things you should immediately check before seating the next party.
Clean tables, clean chairs, stocked supplies, trash emptied, room swept/vacuumed, counters wiped, drinks and supplies ready.
A Laser Tag game is running behind. How does that affect the rest of the party?
It delays food, party room time, and checkout, so communication is essential.
A parent wants Laser Tag and Go-Karts but doesn't see that package online. What should you offer?
Laser Frenzy with Go-Karts added as an upgrade (one race or unlimited).
A party says they need four pizzas instead of three. How do you handle it?
Add an additional pizza to the order and charge accordingly.
A guest brings confetti balloons or outside food into the party room. What do you do?
Politely explain that only cake or ice cream are allowed from outside and confetti balloons are not permitted.
Parents start decorating while another party is still in the room. What do you do?
Politely explain they'll be able to decorate once the room becomes available.
What should you always prepare before parents are ready to pay?
Their check in EMBED
A party booked for 10 guests now has 16 attending. What needs to happen before checkout?
Add the six additional guests and verify all activities, food, and game cards.
During a party you realize drinks haven't been refilled. Why is this important?
Unlimited soft drinks are included, and keeping them full is part of providing excellent service.
What are the Go-Kart height requirements?
40" to ride with a parent and 60" to drive by yourself.
During cleanup you find presents left behind. What's the correct procedure?
Turn them in to a manager immediately.
You're hosting two parties at once. What should you constantly monitor?
Activity times, food timing, room schedule, guest counts, and communication.
A parent wants to remove Laser Tag from the King Pin package. What can you do?
Customize the package if approved by management and adjust pricing or substitute activities when appropriate.
A parent forgot to bring the birthday cake. What options can you offer?
Let them know ice cream is already included with the party, or offer a dozen cupcakes for $25 if available.
A guest begins using inappropriate language around children. How should you handle it?
Politely remind them that Alley Cats is a family-friendly facility and we ask all guests to use family-friendly language.
Your next party arrives in 10 minutes but the room isn't finished. What should your priorities be?
Empty trash, wipe tables and chairs, reset supplies, vacuum if time allows, and ask for help if needed.
Your food is running 15 minutes behind. What's the first thing you should do?
Inform the kitchen/manager and communicate with the birthday family.
Explain why you would recommend Laser Frenzy over Strike & Spare for a group of mostly teenagers.
Teenagers typically enjoy Laser Tag more, while still getting game cards for the arcade.
Name everything included with the food portion of a standard party package.
Three large pizzas, unlimited soft drinks, ice cream, plates, cups, napkins, and party service.
A parent asks if they can stay in the party room an extra 20 minutes because it's empty. What should you do?
Never promise extra room time. Check with a manager first.
Name the complete party room setup from memory.
Eight chairs per table (4 on each side), plate centered, napkin and cup on the right side, correct color setup (yellow, green, orange), clean room, stocked supplies, and lights on.
List the order of importance if these happen at once:
Pizza arrives.
Laser Tag ends.
A parent is ready to pay.
Direct guests to the next activity, deliver hot food promptly, then complete payment as soon as possible (asking for help if needed).