Show:
Service Agreement
Fees
Account Eligibility
One-off Situations
Miscellaneous
100
Client wants to sell $5,000 from their Total Stock Market Fund in their individual managed account and send to their bank on file.
First, lead with an appointment. If no appointment is wanted then take the distribution and read script.
100
Where are the fees taken from in managed accounts?
The least volatile or most tax-efficient fund.
100
Name four types of accounts that can be managed.
Individual, Joint, Roth IRA, Traditional IRA, Rollover IRA, SEP IRA, Inherited IRA.
100
Client wants to off-board.
Investment Professional should know "WHY" they want to off-board. Set up an appointment. If no appointment is wanted then send a service case to the advisor.
100
What type of authorization is added to the primary's profile if they have another person managed with them?
Inquire access only.
200

Client wants to recharacterize $5,500 from their managed Roth IRA to their Traditional IRA.

Lead with appointment or assure they already spoke to an advisor about it. According to answer, set up appointment or get over RRC PAS (x44175).
200
What are two ways you can locate advisor fees?
Transaction History; Plan and Reports.
200
Name four accounts that are not eligible to be managed.
Employer plans, Custodial accounts, Outside Assets.
200
A trade was placed incorrectly in a managed account.
Investment Professional should set up an appointment so the advisor can send a case to RRS.
200
PAS Servicing extension/sandbox
41500;42441
300
Client wants to change their AIP from quarterly to monthly, on their managed account.
Lead with appointment. If appointment is not schedule, make the adjustment then send a FYI service case to advisor.
300
How is the advisory fee calculated?
The average daily balance for of the days under management for the quarter. Divided by 4 and multiplied by .3%.
300
What accounts are eligible for cash flow analysis?
All
300

The client is having a technical issue sending a secure message to an advisor.

Investment Professional should submit a repair ticket.
300
Client wants to transfer over $100,000 from Fidelity.
Assure that the client has spoken to an advisor, then conference them to BDG. If client does not want to speak to an advisor, then conference BDG and send service case to advisor.
400
Client wants to change their beneficiaries on their managed Rollover IRA.

Investment Professional should transfer to RIS (ext. 4BENE).

400
If a client is disputing the fees on the account, what should you do?
Investment Professional can go over fee structure and specifics in account. If something is wrong, send a service case to the advisor so they can go to RRS.
400
What type of trust is not eligible to be managed?
Irrevocable Trusts
400
What foreign languages does Personal Advisor Services support?
None, is only available in English
400
What company did Jack Bogle work at before coming to Vanguard?
Wellington Company
500
Client would like to elevate and speak to a supervisor.
Investment Professional will work with a Team Leader on POD to determine if source of elevation is Retail Services or Advice Services. The Team Leader will own the elevated call if Retail Services is the determined source of error or will work with Financial Advisor's manager if it is an advisor's error.
500
For tax reporting, how are fees taken out of retirement accounts vs. nonretirement accounts?

Retirement: Fees are deducted and do not show on 1099-R.

Nonretirement: Fees are sold, generating a 1099-B for that tax year.

500
What are three ways the advisor adds value?
Investing coach, tax-efficiency and low-cost.
500
Advisor's availability is grayed out for all upcoming months.
Check to see if the advisor is transitioning to a different advisor segment or role. If the advisor is flagship the IP will change business unit to PAS Flagship. If the advisor cannot be found, reach out to alternate.
500
What year did Personal Advisor Services begin?
2014