Work Tools
What tool/program is used to track assigned emails?
CRM/PPL CRM
Where do you start when looking for NY CDPAP information?
PPL Sharepoint/Sharepoint
Who is the Personal Assistant Support Director?
Megan Falkey
What does PA stand for?
Personal Assistant
What tool/program is used to create/join meetings/conferences?
Microsoft Teams
Where do you find past/new powerpoints from training?
Training Materials
Who is the Enrollment Director?
Angela Watson
What does FI stand for?
Fiscal Intermediary
What tool/program is used to create an email signature?
Microsoft Outlook
Where do you find answers to common emails in NY?
NY CDPAP FAQs
Who is the Operations Enablement Director?
Stacey Rivas
What does CMS stand for?
Center for Medicare/Medicaid Services (CMS) — Federal agency that helps to pay state Medicaid costs
What tool/program is used for inbound and outbound phone calls?
Five9
Where do you find definitions of PPL acronyms?
PPL Terms List
Who is the VP of Operations?
Joseph Cunningham
What does FMS stand for?
Financial Management Services provider (also known as Fiscal Management Services provider)
What tool/program is used to track hours/pay?
Robert Half App
Where do you find NY CDPAP definitions?
NY CDPAP Terms
Who is the best CSR Supervisor?
Nishat Khan
What does DMAS stand for?
Department of Medical Assistance