Show:
Customer Relations
Customer Relations
Passenger Sign-ups
Special Category Passengers
Space Required Travel/Misc
100
What AFI describes the minimum standards for PSA agents dress and appearance?
AFI 36-2903
100
What is the goal of a passenger service agent to solving a passengers problem?
Finding the sloution
100
How two ways can passengers sign up for Space-A travel?
In-Person Remote sign-up (fax, mail, or e-mail)
100
Who is an unauthorized person on an aircraft that is not listed on the manifest and what is done with them?
Stowaways (Returned to Point of Origin)
100
If a passenger is a DV or Priority 1 EL (Emergency Leave) passenger what series tag will be placed on their baggage?
AMC Form 20-DV AMC Form 20-EL
200
What color Passenger Service Badge is worn by "Passenger Service Agents"?
Blue
200
Within how many rings must be answered?
3 Rings
200
What is stamped with at Non-Gates stations to verify passenger sign-up?
Leave orders
200
Who is a passenger that fails to meet border clearance requirements/refused entry into a country and what is done with them?
Deportee (Returned to the nearest station where the discrepancy can be corrected)
200
What regulation provides the rules and entry requirements for entry into a particular country?
DoD 4500.54G - Foreign Clearance Guide
300
What color of Passenger Service Badge is worn by "Passenger Service Supervisors"?
Red
300
What must be kept near the phone at the Passenger Service Counter?
Paper and a pen/pencil
300
What is stamped at GATES stations for verify passenger sign up?
GATES printout as proof of registration
300
Who is an Active duty member or U.S. citizen employees of the DOD or their dependents, traveling in connection with the death of a service member, civilian employee, or dependent.
Blue Bark
300
What is allows the holder to exit or reenter the country from which it was issued?
Passports
400
Where may customer expectations come from?
Previous visits to commercial airports Experience with other AMC terminals/PSA's Advertisements Word of Mouth
400
What is the average rate of speech?
120-160 words
400
True of False - Passenger Travel may be denied by the Passenger Service Agents (PSA) for improper uniform wear?
False - PSA will not bar a passenger from traveling due to improper uniform wear; however, PSA can enforce the uniform wear provided it does not interfere with the handling of the flight.
400
Who is dependents who sponsors are MIA, POW, or designated by the DoD?
Coin Assist
400
What allows the holder to enter, leave, or stay for a specified period of time in the country?
Visa
500
What is the difference between Hearing and Listening?
Hearing is simply the perception of sound Listening is finding the meaning in someone's words
500
How often must Customer Service WBT's be accomplished?
Annually
500
Where will a Space-A travelers information be sent to if a request is being submitted for the ineligible list?
HQ AMC and then to the appropriate Service Headquarters
500
On what type of aircraft will Prisoners requiring armed guards be transported?
Moved on military aircraft only
500
How often will Delayed flight announcements be made for delayed flights of less than 6 hours and for those that or more than 6 hours?
Less than 6 hours is every 20 mins More than 6 hours is every 2 hours