Fishbowl/BP
What is the purpose of the colored sheet at Mail Out?
To separate the documents we are retaining from the original documents to be sent back.
When does DE close for lunch?
When the cashier closes the window
After typing a letter, how do you file applications with multiple last names in the suspense cabinet?
By the FIRST last name
When does cashier close?
2:30
What is the main objective for QC?
To ensure all products were printed properly and have no physical issues, and that all information printed is complete and correct.
What paper goes into the printer for your batch header sheets?
Color paper
What needs to happen to every NPIC?
Every NPIC needs a comment
Naturalization certificate can be used as 2 things, what are they?
ID & Citizenship
What do you do when an application has both an address and a PO box?
Move the PO Box to the line below the address.
When completing a batch, a pop up comes up and says “Unknown Documents” what does this mean?
The app number was typed in wrong or it’s an OPR application
When re-batching photo AR, where do you put the old photo once it has been replaced?
On the letter we retain (Has sticker on the back, no date stamp)
You placed an applicant in the wrong que at info, what do you press in q-flow to move them in the correct que?
General transfer.
When switching a physical envelope, what do you do with the old one?
If there is a label, cut it out and shred it. Then write the application number, date, and your TDIS number on the envelope and place it in the “switched envelopes” bin.
When doing IR what are some examples on why the image will get tagged?
Glasses, Ear Bud, hair in eyes, hair bows etc....
What types of applications get left with cashier after going through CSOP?
Mail Open and NSF
I'm applying again at the agency and I have tracking info in my trace results, what am I considered?
Re-issue
What should you do when a zip code is highlighted in yellow during Mail Out?
Email the system admins and have them add it to the list of acceptable Zip Codes within TDIS.
What are the correct steps when faced with a FI application?
1 or 3 apps removed on batch header, photocopy the batch header, place photocopy with the app and place app into FI batch
What do you do if a member of the public calls our Acceptance Agent Only phone line?
Find out how they received our number and direct them to call NPIC
How much does a nat cert to replace?
$555