How do you physically reject a card a QC?
Cut off the top right corner of the card at a 45-degree angle and tape it to the back of the card.
At IQA, when coming across an application with a handwritten app number do you make that a primary page; or not?
No
How many contract staff need to be present in comms for phone coverage?
2
What are you NOT supposed to do with an applicant's court documents?
Remove the staple.
In book print, how many audits should you do every day?
4 audits.
What is a DS-82 app used for?
Renewal for 10-year books (that have not been expired for more than 5 years)
Besides being re-batched, what else needs to happen to applications in image exception?
Image Review
What can't be in a baby's passport photo now that was previously accepted?
Bows/hair decoration
During Mail Out, what size envelope would you use for an uncreased Minnesota birth certificate?
A large gold envelope
At IQA, you come across a primary page but the 2nd page and supporting documents are not scanned in. What steps do you take?
Delete the single page and append the whole application to keep all documents together
What is the expectation for how quickly we respond to an NPIC inquiry?
24 Hours
I started as a lockbox application, but now I won't make my trip in time so I'm here at the agency with an appointment. What note would you make in q-flow at info for this applicant?
A counter upgrade
Explain why an application in a Mail Out batch would be in Image Exception.
The print center printing the passport determined that the photo is unacceptable and removed it from the batch.
When starting IQA, what box should you take to work on?
The next box that’s not COMPLETED
When entering refunds, when do you select "YES" for the 'Expedite Fee' section?
When the amount INCLUDES an expedite fee
What form type can counter supes now notarize at the counter for applicants?
DS-3053
Explain why there might be a “Stop Issuance” Request on an application at QC.
The applicant refiled at another Agency in person and has already received their new passport book.
What’s the first step when you have a missing/unknown application at IQA?
RUN A TRACE!
At CSOP, when do you need a manager override?
When a check's amount is considerably higher than what was owed ($100 or more)
Mom and dad had a nasty falling out and dad has gone off the grid and can't be contacted. What form does mom have to submit in addition to the child's application?
DS-5525