Show me the $$$
This additional fee of $60 is charged when a customer requests faster processing of their passport application.
What is the Expedite Fee?
This form is generally used by eligible applicants applying for a new passport in person, including first-time applicants and certain applicants who cannot use the renewal process.
What is DS-11?
This is the required size for U.S. Passport photo.
What is 2x2 inches?
Before leaving for the day, this must be scheduled for the next available day so the completed passport applications can be picked up.
What is USPS pickup?
A customer wants a passport book and a passport card. On the DS-11, they can select this option instead of submitting separate applications.
What is both?
A customer has already paid for expedited processing and wants their completed passport book returned using the Department of State's faster delivery option. This optional service costs $23.36. What additional service are they requesting?
What is 1-3 days Return Delivery?
This is the form used by eligible applicants to renew a passport by mail when they meet the renewal requirements.
What is DS-82?
Passport photos should be taken against this type of background.
What is a plain white or off-white background?
This system is where you mark the day's appointments that actually showed up as completed.
What is Acuity?
A customer says, "I want the Large book because it costs more, so it must be the premium passport." According to the DS-11, the Large Book is actually intended for applicants who need this.
What are more visa pages because they frequently travel internationally?
A customer is applying for a passport book and is paying the Department of State application fee. Before adding any optional services, this is the base fee they should expect for the passport.
What is $130?
A customer recently received a passport but needs to report a change/correction to passport, such as a printing/data error, or certain changes shortly after issuance. This is the form they may need.
What is DS-5504?
Unless an exception applies, these should not be worn in a passport photo.
What are eyeglasses?
When preparing the tracking packet, you need these four things: one transmittal form copy, one shipping label copy, all buddy checks and all _____.
What are Triages?
A 17-year-old walks into the facility alone to apply for a passport. Does the DS-11 automatically require a parent to appear with them?
What is no? Applicants age 16-17 are generally expected to show parental awareness, but the rules differ from applicants under 16.
The department of State isn't the only one collecting a fee when an applicant submits their passport application at an acceptance facility. This libraries facility fee is charged for accepting and processing the application at our locations.
What is the $35 acceptance facility fee?
A customer reports that their passport has been lost or stolen. This is the form used to report the loss or theft.
What is DS-64?
A customer asks if they can smile with their mouth open and show their teeth in their passport photo. What should you tell them?
What is no-use neutral facial expression or a smile?
You have finished preparing the deposit. What three things belong inside the manila folder before it is clasped shut?
What are all checks, yellow receipt copies, and one transmittal copy?
A customer says, "I'm applying for a passport card, so I can fly internationally with it." According to the DS-11 information, what's wrong?
What is the passport card cannot be used for international air travel?
A family of three arrives together to submit their passport applications. Rather than writing separate checks for the acceptance facility fee, they decide to combine the fees into one payment. What amount should appear on that check?
What is $105?
A minor applicant is traveling with only one parent, and the other parent needs to provide notarized consent for passport application. This is the form used for that parental consent.
A customer doesn't need passport application assistance but wants us to take their passport photo. At our facilities, they can purchase this service separately. What is the cost?
What is $15?
What are the completed USPS envelopes and deposit folder?
A customer selects both on the DS-11, chooses Large Book, and tells you, "I don't need the card anymore," What should immediately catch your attention?
What is the application selections don't match what the says they want?