Vocabulary
If a product is broken, it is… .
What verb do we use with “a complaint”?
make (make a complaint)
The customer ___ (make) a complaint yesterday.
made
Complete:
The assistant ___ (talk) to a customer at 10 a.m.
was talking
Complete the sentence:
The customer ___ (complain) while we ___ (check) the records.
complained/were checking
What adjective describes a happy customer?
Satisfied
Choose the correct word:
A product that doesn’t work is ___.
Faulty
Make it negative:
They received the refund.
They didn’t receive the refund.
Make it negative:
They were processing the refund.
They weren’t processing the refund.
Complete the sentence
We ___ (wait) on the line when the assistant (answer).
were waiting/answered
What do customers receive when a company returns their money?
refund
What’s the opposite of satisfied?
disappointed / displeased
Choose the correct option:
Did you ___ the faulty part? (return / returned)
return
Choose the correct form:
She ___ (check) the records.
was checking
Complete the sentence:
She was making a claim ___ the system failed.
When
What do we call a formal expression of dissatisfaction?
complaint
Complete the expression:
The item was ___ in the post.
Lost
Find the mistake:
She didn’t checked the records.
didn’t check
Make a question:
He was fixing the error.
Was he fixing the error?
Complete the sentence:
___ the assistant was talking to the client, the system crashed.
While
What’s the word for asking a company for information?
enquiry
Which word means asking for money back because of a problem?
Write the question:
You discussed the issue.
Did you discuss the issue?
Spot the error:
They was waiting on the line.
were waiting
Correct the sentence:
When we discussing the problem, the customer was complain.
discussed/was complaining